Hybrid Phone Triage RN, Family Medicine- Northampton

About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Northampton Family Medicine

Northampton Family Medicine is an award-winning family practice housed in Cooley Dickinson's multispecialty medical facility located at 22 Atwood Drive, Suite 201 in Northampton, MA. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, newborn through adult.

What Matters to Us

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our compassionate, family-focused approach. We really get to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.

Are you ready to bring your talent to this practice and join us in moving health care forward?

Role Overview

We are seeking full-time, Hybrid 40-hour RNs to support our onsite, Monday through Friday. We are open from 8:00am to 5:00pm, so schedules are staggered accordingly. The Hybrid schedule consists of 3 remote days, and we are flexible on what days!

Dedicated to phone triage, the Nurse will handle patient interactions via telephone, provide advice in accordance with clinical protocols, and coordinate proper disposition. Calls are related to patient concerns, appointments, pre and post procedures, urgent care, inpatient admissions, prescription refills, and test results.

Qualifications

Qualifications

• Graduate of an accredited Registered Nursing program required
• Current Massachusetts licensure as an RN required
• Current American Heart Association BLS certification required
• Family Medicine/Primary Care Nursing experience preferred

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.