Hybrid Telework Traffic Management Center Operator 2, PN 20050625

**This position requires 4 days working in the office and 1 day working from home.**

What You Will Do:

• Monitor traffic
• Notify motoring public of incidents or events that impact traffic flow
• Operate CCTV, telephone, and MARCS radio system

Who we are looking for:

• Excellent Customer Service Skills
• Excellent Communication Skills
• Detail Oriented
• Previous traffic management or dispatching experience
• Ability to multitask

Benefits to you:

• Extensive benefits including medical, vision, dental and basic life insurance
• 11 paid holidays per year
• Paid time off with vacation, sick and personal leave accruals
• At least a 14% employer contribution in to your OPERS pension plan
• Pay increases pursuant to the OCSEA Collective Bargaining Agreement
• Employee Tuition reimbursement programs
• Work/Life Balance
• The opportunity to work on an important mission

Official Position Description:

Based on job duties, this position is designated as telework eligible on a hybrid basis (i.e., working at least 3 days per week in the office); the selected applicant must complete the initial training period prior to being eligible to telework. All requests to telework are reviewed and must be approved by ODOTs Chief Human Resources Officer.

Independently monitors & performs various functions to maintain traffic flow in Statewide TMC, in accordance with established state &/or local policies, industry standards, &/or ODOT procedures (e.g., relative Ohio Revised Code (ORC) sections, Ohio Manual of Uniform Traffic Control Devices (OMUTCD), Traffic Engineering Manual (TEM), Permitted Lane Closure Policy, Active Work Zone Policy, Traffic Incident Management (TIM)) that directly impact safety of traveling public & roadside workers; operates computer workstation utilizing mapping applications & specialty software systems (e.g., Active Traffic Management System (ATMS), SharePoint, Asset Management) to assess large volumes of data (i.e., static & real-time) to monitor traffic flows, congestion, road closures, incidents, disabled vehicles, crashes; monitors multiple closed circuit television (CCTV) cameras & changes their position to sufficiently observe freeway conditions; enters incident information & updates into specialty software systems (e.g., ATMS); monitors alarms or suspicious activity (e.g., wrong-way driver & county garage alarms, bridge activity), determines appropriate action & responds accordingly to potential safety & security concerns; drafts, schedules, & publishes standardized (e.g., Incident, Amber Alerts, Silver Alerts, Blue Alerts) & custom (e.g., Statewide safety campaigns, Air Quality Alerts) messages on Dynamic Message Signs (DMS), Destination Dynamic Message Signs (DDMS), & Highway Advisory Radio (HAR) systems, &/or other traveler information systems (e.g., 511 telephone hotline, OHGO) to advise traveling public of incidents & events impacting traffic flow; collects weather information from National Weather Service (NWS) &/or weather devices (e.g., Road Weather Information System (RWIS), visibility sensors) & alerts motorists of adverse conditions via DMS & OHGO system; operates computer & related software (e.g., Microsoft Word, Excel, Outlook), telephone, Multi-Agency Radio Communications System (MARCS), & other various systems (e.g., social media, computer-aided design (CAD) systems) to gather information to dispatch Freeway Service Patrol (FSP) & communicate with &/or notify various internal & external entities (e.g., District & County Forces, Ohio State Highway Patrol (OSHP), 911 call centers, other emergency responders, TMC Supervisor, Emergency Operations Coordinator, Federal Highway Administration (FHWA) &/or highway maintenance personnel) regarding real-time traffic/system conditions to maintain steady traffic flow &/or in event of an apparent equipment, device/system, data, &/or ODOT asset failure & documents failure(s); assesses traffic incidents & images from various sources to determine whether or not incident meets criteria of Towing & Recovery Incentive Payment (TRIP) Program & dispatches towing companies when needed; confers with incident responders (e.g., towing company, FSP) throughout duration of incident to collect data (e.g., time stamps) to determine if incident clearance qualifies for incentive payment & provides suggested determination to Management; monitors traffic impacted by work zones, identifies violations of ODOT's Active Work Zone Policy; notifies District Work Zone Traffic Managers of violations, & provides access to supporting information to confirm violation (e.g., video footage, location, speed data); monitors & identifies Intelligent Transportation System (ITS) device &/or software (e.g., DMS, DDMS, ATMS, Queue Warning Sign (QWS), CCTV, HAR, RWIS issues in TMC & records information into device error logs for ODOT ITS maintenance forces to address; acts as a liaison between TMC staff & information technology (IT) resources in order to mitigate any ITS device &/or software issues.

Reviews ODOT Traffic Cameras Public Records Request Forms to determine availability of requested video footage (e.g., accidents), creates video clip(s) using a computer & related software (e.g., Milestone XProtect Smart Client), & provides video(s) to supervisor for use by external entities (e.g., law enforcement), as needed; responds to all Motorcycle Hotline calls &/or emails using a multi-line telephone &/or computer & related software (e.g., Microsoft Outlook); using a computer & related software (e.g., Microsoft Excel, Word) & gathers data to generate letters to be sent to city or county engineers to provide information for signal sensitivity adjustments; answers public traffic inquiries & general complaints; logs all radio communications & requests for ODOT resources using a computer & related software (e.g., Microsoft Excel).

Attends staff meetings; reads publications; attends training to stay abreast of trends, regulations, improved practices & other topics related to traffic management &/or ITS; provides guidance to lower-level Traffic Management Operators as needed.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

6 courses or 18 mos. trg. or exp. in advanced computer operations to include 1 course or 3 mos. trg. or exp. in business communications.

-Or 12 mos. exp. as a Traffic Management Center Operator 1, 52511.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Communications