Indotronix is seeking a Hybrid-Associate Site Reliability Engineer in the Phoenix (AZ) location

Position: Associate Site Reliability Engineer

Location: Phoenix, AZ- 2 days a week in office

Duration: Contract to hire

Shift: EST

Training: 2-3 weeks will be 10 am - 7 pm EST

Shift: EST

M-F daylight - 0700-1530 EST

Job Description:

Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to Client SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers' focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Responsibilities | SRE:
• Monitor systems and infrastructure to maintain operational and performance levels
• Rotational on-call responsibilities
• Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
• Anticipate potential problems before they become impacting and collaborate to determine solutions
• Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
• Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
• Collaborate with Application/Infrastructure support engineers and operations teams
• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

Required Knowledge, Skills, and Abilities:

Possess a breadth and depth of technical and management knowledge

Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

Working knowledge across technology the following support areas:

- Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

- Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

- Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

- Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

- Mainframes: JCL, CICS SYSPLEX

- Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

- Workflow and Knowledge Management: ServiceNow

- Collaboration Tools: TrueSight, Jira, and Confluence

- Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

ITIL fundamentals

- Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

Soft Skills:
• Adaptability to prioritize criticality to incoming incidents; high volume environment
• Capable of balancing multiple projects
• Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
• Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
• Strong skills addressing production critical incidents
• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

Education / Experience:

Bachelor's degree in Engineering, Computer Science, or related field required (or equivalent experience

2 years experience supporting a large enterprise center

Interview: video, 2 rounds if needed.

Indotronix Commitment : A Safe and Inclusive Workplace" - Promoting a Culture of Inclusion, Respect, Equality, and Diversity: Ensuring Safety and Non-Discrimination.

We actively strive to attract, retain, and empower a diverse range of talented individuals, recognizing that diverse perspectives and experiences enhance our collective performance.

Breaking Barriers : Your Potential Knows No Limits. Embrace Your Potential, Apply Today!"

Celebrating & Honouring Veteran Contributions: Approximately 13% of our workforce are veterans (nearly twice the national average). This achievement underscores our deep commitment in fostering Opportunities for success to Civilian Careers

Recognition - Indotronix has been recognized as one of the largest staffing companies in 2023 by Staffing Industry Analysts - a testament to our continued growth, commitment to excellence, and the trust our clients and candidates place in us.

Compliance Indotronix upholds good corporate citizenship by complying with all applicable laws, including taxation, equal employment opportunity, statutory benefits, and data reporting. In 2022, we hired over 2,000 U.S.-based employees as consultants, contributing to workforce expansion and client service excellence.

Indotronix is an Equal Opportunity Employer

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