Overview

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service. Mercy Imaging Centers a service of Dignity Health Medical Foundation provides cutting-edge diagnostic imaging services at 16 locations in the greater Sacramento and Woodland areas. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175000 exams annually with the goal of providing top quality imaging compassionate care and timely service with a smile.

Responsibilities

The Imaging Office Lead provides the day-to-day work flow assignments, direction and guidance as needed for front office personnel. Provides proper training and orientation to new hires. Tracks training progress utilizing a preplanned training schedule. Assesses workflow and structure for more efficient and effective ways of performing the job. The Imaging Office Lead position is the first point of customer service contact for our patients, physicians, management and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, training, and appropriate distribution of phone calls and messages. The Imaging Office Lead may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Imaging Office Lead may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. Demonstrates the highest level of integrity when dealing with financial transactions and confidential information. Reports to the Imaging Office Supervisor and functions as the primary contact and liaison at assigned site. May be required to occasionally work at other locations within the Greater Sacramento Area as needed. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

Qualifications

Minimum Qualifications:

• 3 years experience in a healthcare/medical office setting with experience as a front desk representative to include patient registration and appointment scheduling. Must have knowledge and experience with eligibility verification and an understanding of obtaining insurance authorization.
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize basic office software systems for scheduling patients, directing phone calls, patient registration and basic Microsoft word/excel knowledge are required. Ability to train staff and serve as a subject matter expert to front desk functions.
• Impact of Decisions: Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community. Internal/External Contacts: Patients, physicians and other clinic staff, hospital staff, patient family members and vendors. Reports to Supervisor: Does not supervise others

Preferred Qualifications:

• 3+ years experience in a busy imaging center front office. Knowledge of imaging exams and procedures.
• Associate Degree
• Experience with multi-line phones/ACD phones preferred. Medical terminology preferred. Experience with eligibility application and radiology information system.