Imeplementation Training [SaaS Product] [Fully Remote]

Insight Global's healthcare client is seeking an Implementation Specialist who will be responsible for the implementation, training, and ongoing support of software & application. This person can sit remotely and must be able to travel up to 75% of the time.

Responsibilities include:

Manage the logistics and preparation for implementations, flights, meetings, trainings

Training new u via webinars, in-person "classroom style" meetings, and other online coursework

Ability to manage multiple implementations in various phases at the same time

Maintain strong lines of communication with business throughout all stages of the software implementation to ensure alignment and all business and customer needs are met

Address and resolve any technical issues relating to the software, and properly train staff

Build and maintain healthy relationships with cross-functional business partners

Create best in class product & application support processes

Work with the business to understand and resolve product needs and/or gaps

Pay rate - $28/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Prior experience in implementing veterinary practice management systems is preferred.

Familiarity with veterinary clinic workflows and operations.

Strong project management skills with the ability to manage multiple implementations simultaneously.

Previous experience providing in person, classroom style, training sessions for new u to become familiar with the new software

Background in providing ongoing support of a CRM or similar software, troubleshooting technical issues in relation to new user account creation, or resolving go-live/implementation issues

Extremely organized with a strong attention to detail, can manage projects simultaneously in fast paced environment

Ability to build rapport with general managers, staff, regional managers and other project managers involved in the software implementation

Experience in the animal care industry

Team player with the ability to work independently

Minimum Requirements:

Up to 75% travel

Training experience (virtual and in-person)

2+ years of software implementations

2+ years of remote software support & troubleshooting

Nice to Have Skills & Experience

Veterinary Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.