System One is currently seeking an Import/Export Specialist for an industry-leading client in Pittsburgh, PA.

Responsibilities

• Oversee the shipment lifecycle for international shipments:
  
  • Manage the dispatching and transportation of the shipment to achieve desired pick-up & delivery criteria; providing regular updates to client in transit.
  • Negotiate pricing with Customer & Providers
  • Order entry
  • Process documentation for shipment processing and customs clearance
  • Secure proof of delivery documentation and complete shipment lifecycle within TMS
  • Validate Customer & Provider rates are correct and apply any accessorial charges that have been incurred throughout transit.
• Monitor incoming messages into personal and shared email groups and collaborate with provider network to procure air, ocean, and ground international quotes
• Prospect and contract new providers/vendors/agents and expand existing partnerships
• React to change productively and handle other essential tasks as assigned

Other Duties

• Create and/or propose efficiencies in the operational process
• Have a functional understanding of provider capabilities within TMS system and collaborate with Carrier Management team to source new opportunities, providing the right fit and best overall solution for the customer
• Collaborate with Department Manager and Sales Team in order to evaluate customer pipeline and achieve desired departmental scorecard
• Support Billing Department as needed
• Create solutions for import transportation based on customer requirements
• Create solutions for export transportation based on customer requirements
• Support Carrier Management initiatives as necessary
• Support on-boarding efforts by making Sales calls, on-site Customer & Provider visits as determined
• Provide ongoing feedback with respect to Provider performance to Carrier Management team
• Collaborate with the Carrier Management team to measure KPI's and ensure quality assurance
• Audit provider invoices for accuracy
• Continue to improve margins without sacrificing service quality

Qualifications

• 3-5 years experience in international transportation industry experience required
• Negotiation skills are essential
• Must possess excellent interpersonal, verbal, written communication skills and have the ability to multi-task
• Intermediate comprehension of Microsoft Office Software products including Excel, Word and Outlook
• Ability to develop and manage relationships with managers, customers, and operations employees
• Previous customer service experience required
• Ability to work individually and as part of a team
• Ability to establish and maintain effective relationships with all levels of internal and external customers
• Strong math, problem solving and analytical skills
• Strong organizational and time management skills
• Willingness to work a flexible schedule