Summary:

Greets and welcomes visitors, patients and vendors providing excellent customer services, hospitality and a positive experience.

Provide accurate information, directions and, receives and responds to all telephone inquiries.

Position Responsibilities:

• Coordinates Utilize hospital computer system to access patient registration data and directs patients/visitors to appropriate locations within the hospital.

• Verifies all staff is wearing ID badge.

• Abides and enforces visiting hour policy and procedure.

• Communicates directions to all locations/departments within the facility.

• Receives and responds to all telephone inquiries and assists visitors with special needs.

Position Qualifications Required / Experience Required:

2 years customer service experience.

Strong verbal communication skills and excellent telephone etiquette.

Excellent interpersonal skills and team player.

Required Education:

High School diploma or equivalent.

Virtua welcomes all individuals, inclusive of race, sex, sexual orientation, gender identity, religion and faith, national origin, and disabilities, and we proudly look to each person's unique achievements and experiences to continue to set us apart. Our whole-hearted commitment to an inclusive, diverse, and equitable workplace enables Virtua to be here for our communities, here for our patients, here for our colleagues-Here for Good.