Information Systems Coordinator

Information Systems Coordinator

The Information Systems Coordinator (ISC) serves as a member of the Systems team and reports directly to the Chief Administrative Officer. The ISC is responsible for the following:

Data Management

•Updates and maintains our client's member database and all connecting systems information as directed.

•Retrieves information from our client's database at the request of staff members and the organization's volunteers on time and with superior quality. Requests clarification when needed.

•Organizes and processes all membership transactions in a timely and efficient manner. Initiates contact with internal staff for clarification.

•Organizes and maintains paperwork files of membership transactions and orders.

•Ensure organization's information sharing policy is followed whenever member information is shared with vendors or via member requests.

•Performs regular reporting duties including daily transaction reports,

•Conducts regular quality control measures to ensure data is accurate and complete.

•Contacts appropriate vendors for network or database issues when necessary.

•Acts as a database champion, proactively reaching out to fellow departments to ensure relevant information is added to the database in a timely and consistent manner.

•Creates and updates department database and software procedures as needed.

Hardware & Software Support:

•Serves as Microsoft 365 lead for staff and volunteers by building infrastructure, assigning licenses, and training staff to use Microsoft tools to optimize performance and effectiveness.

•Maintains accurate inventory of all hardware resources, orders and installs new hardware and software and technology applications to meet the organization's needs and disposes of equipment according to best practices.

•Acts as first point of contact for technology inquiries; escalating matters providers as necessary.

•Conducts testing for new technology systems across the organization.

•Contacts appropriate vendors for network, database, or software issues.

•Serve as primary contact for assigned vendors as directed by the CAO.

Customer Service:

•Provides superior customer service to all internal and external customers.

•Assists members, staff and volunteers with website or other technology questions upon request.

•Coordinates with vendors on operational tasks including hardware, software, and open database tickets.

•Develops training materials and conducts end user training on technology systems and information security for staff and volunteers.

•Completes continuing training as applicable to position. Completes other duties as assigned by the CAO, Governing Council, or Fraternity leadership team

Education & Experience:

•A four-year degree or a two-year degree with experience in technology, information systems, or database management.

Technical Skills:

•Previous database experience.

•Experience with Office 365 administration.

•Experience with database query and report writing preferred.

•Willingness to learn software and solutions.

Qualifications & Requirements:

•Exceptional attention to detail.

•Excellent written and oral communication skills.

•Excellent interpersonal skills, including an optimistic, flexible attitude.

•Ability to work independently and remain motivated and deadline oriented.

•Ability to juggle multiple tasks and priorities.

•Prior experience with a membership organization is preferred.