Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

Performs daily computer operations within established practices and procedures that apply to the assignment in support of various application programs that affect accuracy, reliability acceptability and timeliness of final work products. Uses knowledge of IT principles, methods and practices to perform routine assignments in the specialty area. Uses knowledge of performance monitoring, quality assurance principles, technical documentation, system security, and analytical methods to identify and solve routine issues and problems, prepare and update manuals and operating procedures, provide information and assistance to customers, evaluate methods and procedures, prepare recommendations and ensure appropriate security measures are observed. Works a fluctuating work schedule to complete work assignments outside of the typical work-week and work hours.

Monitors production runs, and takes corrective action when a process aborts abnormally. Maintains daily computer logs and control reports, and provides computer services related to data entry, report distribution, and file transfers. Insures proper storage of data media in accordance with safety and security regulations. Provides technical guidance for corrective actions or advice on work efforts relating to application software, operating systems, and hardware problems. Identifies options for problem resolution. Responsible for call resolution, escalation and logging of all inbound help desk requests received by telephone, email and via the trouble ticket system and customer follow-up. Monitors production network connectivity and may provide network administration duties.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

This is a white-collar position where occasional lifting up to 20 lbs may be required

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

One year of computer operations experience that demonstrates knowledge of and skill in using Windows operating systems and both local and wide area networking. Microsoft and/or Cisco certifications a plus. Good verbal and written communication skills to deal with a variety of contacts in the organization and at field commands.

Due to the nature of work in this position, the incumbent may serve in an "on call" duty status outside of normal work hours that includes: remaining in a reasonable call back radius, carrying a cell phone or pager, or regularly checking email to respond to emergencies; remaining in a state of readiness to perform work with limitations on pursuing outside leisure activities, and/or reporting to a designated post of duty to be ready to or to perform work.

As an authorized and privileged user of Department of Defense Information Systems must possess or receive Information Assurance awareness by completing the Security+ Certification as a condition of access within six months of employment, and thereafter must complete annual Information Assurance awareness training.

Additional information

SELECTIVE SERVICE REGISTRATION If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

*If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
  • Competitive Pay
  • Comprehensive Benefit Packages
  • Marine Corps Exchange and Base Facility Privileges
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Varies - Review "OTHER INFORMATION"
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
  
  Resumes/applications emailed or mailed will not be considered for this vacancy announcement.
  
  Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
  
  If you are using an employment preference, please use the list below to ensure your application includes the correct required documents to verify eligibility:
  
  PREFERENCE - REQUIRED DOCUMENTS (MUST BE ATTACHED TO APPLICATION)
  
  Military Spouses
  
  Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.
  
  Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.
  
  For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.
  
  Veterans
  
  Copy of DD214 citing general or honorable discharge.
  
  Persons with Disabilities
  
  Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.
  
  Agency contact information
  
  
  
  TWENTY NINE PALMS MCCS
  
  Phone
  
  760/830-4606
  
  Email
  
  29palms.vacancies@usmc-mccs.org
  
  Address
  
  TWENTY NINE PALMS MCCS
  
  MARINE CORPS COMMUNITY SERVICES
  
  ATTN: PERSONNEL OFFICER
  
  TWENTYNINE PALMS, CA 92278
  
  USA
  
  Next steps
  
  All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Varies - Review "OTHER INFORMATION"


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org

Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

If you are using an employment preference, please use the list below to ensure your application includes the correct required documents to verify eligibility:

PREFERENCE - REQUIRED DOCUMENTS (MUST BE ATTACHED TO APPLICATION)

Military Spouses

Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location.

Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders.

For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

Veterans

Copy of DD214 citing general or honorable discharge.

Persons with Disabilities

Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.

Agency contact information



TWENTY NINE PALMS MCCS

Phone

760/830-4606

Email

29palms.vacancies@usmc-mccs.org

Address

TWENTY NINE PALMS MCCS

MARINE CORPS COMMUNITY SERVICES

ATTN: PERSONNEL OFFICER

TWENTYNINE PALMS, CA 92278

USA

Next steps

All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request