Information Technology Supervisor 2 (20017689)

The Information Technology Supervisor 2 responsibilities include:

• Requires through knowledge of computer science and data processing to directly supervise information technology staff (Help Desk) and oversees contract/temporary staff assigned to the Help Desk: prioritizes and approves work schedules and itineraries
• Reviews and approves work products for content and accuracy
• Responds to questions and concerns and resolves problems
• Disseminates and interprets policy and procedures
• Approves requests for leave, overtime, compensatory time, and travel vouchers
• Identifies training needs and conducts or arranges for training opportunities (e.g. on-the job and in-service)
• Writes employee goals and completes and conducts timely performance evaluation
• Responds to EEO complaints and grievances
• Conducts investigations and presents at pre-disciplinary hearings of alleged staff misconduct as requested
• Initiates disciplinary action if necessary
• Responds to complaints about staff
• Conducts staff meetings
• Screens and interviews applications, makes recommendations for selections for new staff
• Provides technical assistance/information to users troubleshoots system problems/issues
• Provides technical computer assistance to solve difficult user problems and issues
• Assists with development, design and implementation of DRC applications and systems
• Serves as an Administrator of ServiceNow, a ticketing software application used by DRC Information and Technology staff statewide
• Assists with development and implementation of business rules
• Provides training to Helpdesk Staff, users, administrators and others
• Assists with development of user manuals and creates lesson plans for use of systems as needed
• Writes and reviews system documentation
• Attends development meetings and classes for testing newly developed modules
• Attends meetings, trainings and conferences
• May give presentations and conduct training
• Responds both verbally and in writing to questions and concerns
• Works on special projects and/or committees as assigned

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 6 months exp. in performing project management functions as defined in series purpose.

-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 6 mos. exp. in performing project management functions as defined in series purpose.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology