Information Technology Supervisor 3 (PN 20035432)

What will you do?

• Supervise a unit of Information Technology Services (ITS) staff whose primary duties involve writing, analyzing & designing computer programs/systems for hosting on multiple platforms &/or directs & oversees contract staff involved in development of complex & specialized programs:
  • assigns & prioritizes work, interviews applicants & recommends hiring decisions, evaluates staff performance, reviews program & system documentation & test results, monitors work progress, orients & trains new staff &/or recommends training seminars/classes for staff, assists staff in resolving difficult computer problems & answers technical questions, establishes & enforces unit policies & procedures, ensures programming standards/best practices are followed for development, data access & management, security, error handling & code promotion & conducts staff meetings; may also supervise clerical support and other technical staff.

• Implement & manage ITIL practices with the agency:
  • ensures consistent service designs (e.g., completes listing of services available to customers & processes to access the services; ensures ITS services are delivered per agreements) Oversees service operations & incident management (e.g., ensures single point of entry & exit for incidents & service requests, restores operations as soon as possible based on Service Level Agreements (SLAs), confirms requests are fulfilled (e.g., service requests for information or software installs), works to resolve the Root Cause of incidents in order to prevent them from reoccurring.

• Analyze & design large &/or complex computer systems:
  • analyzes user needs & existing functions; analyzes hardware & software alternatives; reviews &/or writes system documentation; reviews &/or develops system test data & procedures & oversees & monitors system test results &/or designs data base files.

• Provide technical computer assistance/information to users:
  • troubleshoots & corrects complex computer-related problems (e.g., data base design; major system errors); coordinates work between information technology specialists &/or analysts & data entry &/or production staff; contacts &/or meets with users to discuss program/system plans, revisions &/or problems; works with all ITS management to ensure all customer SLAs & Operating Level Agreements between ITS groups are maintained; contacts &/or meets with Ohio Department of Administrative Services computer representatives to coordinate data base storage, computer operations &/or to exchange information; estimates time & cost for development &/or maintenance projects; attends training classes &/or seminars; reads literature to keep abreast of & evaluate any emerging trends & technologies.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

7 1/2 years (90 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months exp. in performing project management functions as defined in series purpose.

-Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, Cobol, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 5 1/2 years (66 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 12 mos. exp. in performing project management functions as defined in series purpose.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications. T o request a reasonable accommodation due to disability, please contact ADA Coordinator Tamara Hairston at 614-466-2508 or by email at EEO-DiversityAffairs@dodd.ohio.gov .