Posting Details

Posting Details

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Institution
South Dakota Mines

Working Title
Information Technology Supervisor

Posting Number
CSA01971P

Department
SDSMT-Information Technology

Physical Location of Position (City)
Rapid City

Posting Text

LOCATION: Information Technology Services

STARTING HOURLY RATE: $27.86+ hourly, depending upon education and experience, IT 5

South Dakota School of Mines and Technology seeks an Information Technology Supervisor to join our Information Technology Service (ITS) team. This position will manage the South Dakota Mines ITS Help Desk and provide technical support for a large number of desktop and mobile PCs and their users. The ideal candidate will be able to troubleshoot and repair PC issues quickly and efficiently. Other duties include:

• Manage student workers;
• Coordinate technical requests with appropriate staff to maintain a high level of service, effectively managing a variety of responsibilities;
• Provide technical support for various administrative software packages including SDeZBuy, Transact, eAccounts and Microsoft Office products;
• Serve as technical representative for administrative software project initiatives, for South Dakota Mines campus and SD Board of Regents statewide systems.

The successful candidate will demonstrate an understanding of the administrative responsibilities of a university and possess the knowledge and abilities outlined below.

Knowledge of:

• a wide variety of computer software, hardware, and peripherals;
• mobile devices and technologies (cell phones, tablets);
• base level network protocols and topologies.

Ability to:

• diagnose and resolve workstation and network problems;
• operate a variety of software applications;
• establish effective working relationships;
• coordinate workloads with student workers;
• communicate effectively with others;
• be detail orientated, handle multiple tasks, prioritize accordingly and meet strict deadlines;
• maintain confidentiality;
• provide outstanding customer service.

South Dakota Mines is committed to recruiting and retaining a talented workforce and offers an excellent comprehensive benefits package including medical, dental, vision, and life coverage options for employees, spouses and dependents; retirement plans; paid holidays; and a generous vacation and sick day allowance. Individuals interested in this position must apply online at https://www.sdsmt.edu/employment/. Human Resources can provide accommodation to the online application process and may be reached at (605) 394-1203. Review of applications will begin March 19, 2024, and will continue until the position is filled. Employment is contingent upon completion of a satisfactory background investigation.

Please attach a cover letter, resume, and list of three professional references (include name, mailing and email address for each reference).

Posting Date
03/05/2024

Closing Date

Open Until Filled
Yes

First Consideration Date
03/19/2024

Advertised Salary
$27.86+ hourly, depending upon education and experience, IT 5

Duration of the Term
12 months

If Other, describe duration

Appointment Percent
100

Work Hours

Typical Hours Worked Per Week

Appointment Type
Regular

Scope of Search
External (includes Internal)

If internal, define scope of search

This position requires
Travel, Overnight stays, Weekends/Holidays, Valid Drivers License

If other, please indicate

Department Description and Cultural Expectations

Equal Employment Opportunity Statement

South Dakota Mines does not discriminate on the basis of sex, race, color, creed, national origin, ancestry, citizenship, gender, gender identification, transgender, sexual orientation, religion, age, disability, genetic information or veteran status in employment or the provision of service.

Contact Information

Working Conditions

Cognitive Requirements

Please check the appropriate response that describe the cognitive requirements for this position.
Analyzing, Comprehend, Frequent Change, Intense Customer Interaction, Logic, Memory, Multiple Priorities, Multiple Stimuli, Pace-average, Perform calculations, Reading, Reasoning, Verbal Communication, Written Communication

Protective Clothing/Equipment

Please check the appropriate response for this position's use of the following protective clothing or equipment.

If other protection is used please identify

Physical Requirements

Please designate the physical requirements of this position
Bending, Stooping, Twisting, Carrying, Climbing Ladders, Climbing Stairs, Crawling, Crouching, Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc), Grasping, Kneeling, Lifting Above Waist, Lifting Below Waist, Lifting light, Lifting moderate, Lifting heavy, Pushing/Pulling, Reaching, Repetitive Motion, Sitting for sustained periods of time, Squatting, Standing for sustained periods of time, Stretching, Use of Either Hand, Independently, Walking, Wrist Movement (twisting or rotating)

Describe any of the conditions selected

Sensory Requirements

Please check the appropriate response that describe the sensory requirements for this position.
Color Vision, Hearing, Near Vision

Working Conditions & Exposures

Working Conditions or Exposures (or potential exposures) that this position may encounter during the course of the work day.
Changes of Temperature, Electrical Current, Exposure to Dust, Exposure to Noise, Walking/Standing on rough or uneven surfaces (gravel, rocks, etc), Walking/Standing on wood, metal or concrete, Work in confined/congested spaces (tunnels), Work in narrow aisles/passageways, Working Around Machinery

Please describe, in more detail, any of the conditions checked above

Working Environment

Check the appropriate box(es) that best describes the environment in which the primary function of the position is performed.
Office Environment

If you have indicated Other Environment, if work tasks involve one or more of the above, or if further explanation is necessary, please use the space provided.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?

• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other

Attach a cover letter, resume, and name, mailing and email address, and phone number of three professional references.
(Open Ended Question)

Documents Needed to Apply

Required Documents Optional Documents

Resume

Cover Letter

Reference List