The Inside Sales Representative will be the start of the sales cycle of Certiport's learning portfolio. They will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process by working closely with Territory Managers and Sales Leadership [ML1] [JC2] [ML3] [JC4] [ML5] . Closing sales and meeting targets is key to this position.

SCOPE AND IMPACT

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Following up with customers on learning curriculum usage.
• Working with customers to provide additional training on learning curriculum as needed.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

• High School Diploma/GED
• Previous experience in an outbound call center or a related sales position preferred.

Skills, Knowledge, and Abilities:

• Excellent communication skills including cold calling and e-mail.
• Exceptional customer service skills
• Ability to achieve targets both individually and as part of a team.
• Good organizational skills and the ability to multitask.
• Proficiency in Microsoft Office.
• A good understanding of how to use CRM (Customer Relationship Management) software such as Salesforce.

PRIMARY RESPONSIBILITIES

• 30% Working with and following up on learning curriculum leads. Reaching out to verify and qualify leads to pass on to Territory Managers
• 30% Working with learning curriculum usage reports to follow-up with customers. Providing additional information and training as needed to ensure customer satisfaction.
• 30% Working with Territory Managers and other departments providing feedback to improve sales process and learning curriculum functions.
• 5% Travel
• 5% Other duties as assigned.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 15135

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