Installation Technician

Day-to-day:
We are looking for hands-on technicians to support one of the countrys largest security companies. These techs will be responsible for managing a queue of customer requests and driving from location to location to perform installation work. This person will be expected to climb to certain heights as needed for proper installation of equipment, and use various tools as needed to make sure installations are up to customer specifications and our clients code. Technicians will also be responsible for tracking inventory and equipment properly and reporting back to leadership as necessary. They will also be able to make commission off of in-person upselling while working on residential projects. This position will require technicians to use their own vehicle for travel for the duration of the contract. Once the contractor is converted, they will be given a company car, gas card, a work laptop and a work phone. They will also be given the opportunity for upward mobility with the company with salary increases accordingly.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

1-2 years of experience in a customer service role (GeekSquad, Security Guard, Store Manager, Apple Store, etc.)
Current valid State Driver's License and reliable transportation to transport necessary tools and equipment
Customer service skills and professionalism over the phone and in person
Ability to work under general supervision and independently at multiple customer sites on a daily basis
Comfortable with computers, basic Microsoft Suite, Smartphone devices (mostly for documentation and scheduling)

Nice to Have Skills & Experience

Hands-on experience with installation, repair, troubleshooting or set-up of devices (security cameras, alarm systems, Network/WiFi, wires or cabling, phones, tablets, ATMs, printers, etc.)
Some technical school training
Prior experience with providing services to electrical systems
Prior sales experience (will have the opportunity to earn commission in this role for upselling)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.