Instructional Design Specialist

Location:
Tyler, TX, US, 75701

Brand: Optimum

Requisition #: 6771

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

As Instructional Designer, you will be a part of our CX, Care and Retention training efforts by working with Subject Matter Experts (SME) and training team members to identify training needs, prepare learning objectives, and define and sequence course content for classroom and online learning. You will be developing training content for new hire, upskilling, reskilling, and continuous learning. You will utilize knowledge of adult education theory, various learning styles, and effective information and instructional design principles to maximize learner success and ensure overall effectiveness of the training programs. You will also work with SMEs to review and update existing programs to adapt courses to changing industry needs and objectives.

Responsibilities

• Responsible for all facets of curriculum development including program management, needs assessment, and working with subject matter experts and learning specialists to ensure successful implementation of sales training.
• Maintain subject matter expertise of Altice USA's products and services with a focus on processes, systems and tools that provide an integrated end-to-end learning experience.
• Develop engaging and interactive content for a variety of formats, including blended eLearning/Instructor-led (ILT), social learning, mobile learning, simulation, and/or printed collateral.
• Scale and tailor writing styles as needed to pivot to diverse audiences and multiple deliverables staying true to Altice USA branding.
• Analyze learning needs based on consultation with people managers and subject matter experts.
• Recommend, develop, and evaluate emerging industry trends, topics, and issues to benchmark innovative learning solutions.
• Collaborate with team members and other stakeholders to finalize strategy and create products based on agreed methodology and approval from business partners.
• Create measurement plans to evaluate training results against KPI's from implemented learning programs.
• Build partnerships and maintain meaningful relationships with key stakeholders.

Qualifications

• BA/BS degree with a focus on professional and adult learning and development or related field.
• 2-3 years of instructional design experience supporting various sales functions including but not limited to call center, field, retail, and sales operations and support.
• Outstanding written and verbal communication skills with an ability to simplify technical and complex information into friendly and digestible formats.
• Understanding of models of design (ADDIE), virtual facilitation tools (Teams and WebEx), and content or learning management/experience systems with a focus on interactive media, gamification, simulation, self-paced, and social learning.
• Expert proficiency with eLearning authoring tools including but not limited to Articulate suite (Rise, Storyline, etc.), Adobe Captivate and Creative Cloud (Photoshop, InDesign, Illustrator, After Effects, etc.), Camtasia.
• Experience with XHTML, CSS, ActionScript, JavaScript, and Final Cut Pro a plus.
• Highly organized, detailed-oriented, and self-directed.
• High degree of flexibility with the ability to work effectively in a largely team-based, collaborative culture, where open communication and idea generation from all levels are encouraged - Ability to build strong relationships and navigate through stakeholder discussions.
• Ability to take and synthesize critical feedback into innovative solutions and improvements in a fast-paced, rapidly changing environment while meeting aggressive deadlines.
• Ability to become proficient with new tools and applications quickly.
• Experience with Microsoft Office 365 Suite (Word, PowerPoint, SharePoint, Teams, etc.)

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.