Insurance Member Services Representative (Remote)

Customer Service Representative - REMOTE

Medix Healthcare

Remote - All States (USA) **MUST work a schedule aligned with AZ Timezone regardless of residing state!

$19.00-$20.00 an hour - Full-time

Job Details

Salary

$19.00-$20.00 an hour ($20/hr for Bilingual Candidates)

Job Type

Full-time

Qualifications

• 1+ Years of Healthcare/Insurance Call Center Experience (Larger Companies)
• High School Diploma or GED
• Ability to Work Remotely (Professional Environment and Independently)

Full Job Description

Are you looking to get your foot in the door with one of the most reputable and well-known healthcare organizations nationwide? We are looking to hire Customer Service Representatives to support our members on a brand new team! The best part is that no prior healthcare experience is required, and we are truly looking for someone who has a passion to help others every single day. You will get the chance to be part of an ever-growing company that is a continuous leader in the insurance field. Apply to get your name in the mix!

What we provide to you as a full-time teammate:

We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan. Apply today if you are interested in getting your name in the mix!

Requirements

Summary: The Customer Service Representative will be responsible for handling incoming calls ranging from routine to moderate complexity. They will get the opportunity to be part of a new team and pave the way for success!

Essential Duties and Responsibilities: Include the following, other duties may be assigned.

As a Customer Service Representative, you will...

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
• Capture member information accurately and update systems with complete and concise data.
• Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.
• Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs.
• Comfortable working in the healthcare field, with an acute awareness of privacy, confidentiality and professionalism.
• Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member.

Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when carrying out the Core Values:

• Customer Service
• Strong Communication (Verbal/Written)
• Reliable
• Tech Savvy

Training:

• 5 weeks long, virtually

• Classroom training, quizzes, tests and shadowing

• All remote equipment will be provided

Education and/or Experience:

• 1+ Years of Healthcare/Insurance Call Center Experience (Larger Companies
• High School Diploma or GED
• Ability to Work Remotely (Professional Environment and Independently)

Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: "EMR" System (electronic medical record system), computer, internet, email, copy and fax machines, and telephone.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• M-F, 8 Consecutive Hours Between 7am-6pm PST
• Training: M-F, 8am-4:30pm MST

Experience:

• 6+ Months of Customer/Call Center Experience
• High School Diploma or GED
• Ability to Work Remotely (Professional Environment)