Description

The Intake Coordinator serves as the first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries/referrals and converting them to patients with established care at UCLA Health. This involves but not limited to obtaining required demographic information, insurance information and medical reports, as needed. The Intake Coordinator is responsible for registering patients in Care Connect and Salesforce, the department's online CRM. Schedule patients' medical appointments; organize and upload medical records to Epic via ICAP.

The Intake Coordinator provides a significant level of patient education related to their illness and planned treatment; and provide a high level of analytical services over the telephone for assigned practices or service areas by utilizing state-of-the-art telecommunications and computer information systems. These services include, but are not limited to: Referring physician line, SCOI and Physician Referral backline, referral source to UCLA Health, patient to physician communication, physician to physician communication, serve as a resource and contact for information and services, and utilization of our EMR system to communicate patient care and schedule & register a variety of appointments effectively and efficiently.

The Intake Coordinator serves as the initial point of contact for the UCLA Health System, including the 1-800-UCLAMD1 line; with the knowledge and ability to guide callers to particular clinic/service based on information provided by the caller. The Intake Coordinator is additionally responsible for but limited to:

• Promoting core and specialty services to the physician community
• Providing support services in all functional areas of referral management including the utilization of affiliate services
• Cultivating and strengthening referral activities by implementing and promoting professional services
• Being a flexible patient care resource that focuses on system-specific service lines that are in alignment with the market strategy
• Multi-tasking between identifying areas for improving patient relations, ensuring that quality standards are met while providing extensive personalized customer service, and executing Patient Communication Center activities
• Maintain a high level of customer service and sense of urgency during a call
• Demonstrating the following skills: active listening, proper phone etiquette, professional terminology & grammar (verbal and written), and a teamwork spirit.