Integrated Solution Support Supervisor - Systems Analysis Unit Supervisor

Job Details

Working Title: Integrated Solution Support Supervisor
Job Class: Systems Analysis Unit Supervisor
Agency: Minnesota IT Services

• Job ID: 79678
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 08/30/2024
• Closing Date: 09/13/2024
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Department of Corrections
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes - up to 10%
• Salary Range: $38.74 - $66.92 / hourly; $80,889 - $139,729 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The work you'll do is more than just a job.

Join the 2,600+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Corrections (DOC). The MNIT DOC team runs many unique applications that manage the information and security of the department, supporting 4,500 employees across 10 prisons and 50 field offices located throughout the state.

Job Summary

As anIntegrated Solution Support Supervisor, you willprovideorganizational leadership and management oversight for the MNIT DOC Business Solution Support group that is accountable for the maintenance and support service for a subset of a complex and varied IT portfolio of 170+ business applications and technology platforms and a device support service across 8 DOC business portfolios and 10 correctional facilities. The portfolio is vital to providing the public and other stakeholders with information about incarcerated individuals and are central to the management of the Department of Corrections' (DOC) internal operations and strategic objectives.

This position is accountable for:

• Implementing and maturing MNIT DOC Maintenance and Support standards, processes, tools, guidelines, procedures, and practices.
• The creation of portfolio-level health and maturity metrics and dash boards.
• Promoting collaboration and teamwork across all teams including DOC, MNIT DOC and MNIT Enterprise and device/software vendors
• Continuous improvement initiatives to reduce cost and ensure supportability and on-going reliability of all systems.
• Building and maintaining business partner relationships and interaction model
• Management of incidents, requests, patching, upgrades, service continuity, procurement, license management, and contract administration for the portfolio

This position is currently eligible for full-time telework:

• Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St. Paul, Minnesota.
• Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Qualifications

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume. Resume tips here. :

This position requires a minimum of three (3) years of professional experience managing a software/device portfolio.

Experience must include:

• Proactively leading COTS and SaaS/PaaS application portfolio risk reduction planning and remediation and continuous improvements
• Creating, interpreting, and actioning on portfolio health metrics and dashboard reporting
• The ability to coach and mentor the next generation of leadership.
• A demonstrated understanding of COTS, SaaS/PaaS application and technology lifecycle concepts and best practices
• Evidence of building and maintaining strong team, peer and customer interaction models
• Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties
• Customer service skills that include active listening, empathy, and problem-solving

Preferred Qualifications

• Strong technical, process and customer-focused background
• Familiarity with device support models such as - printer installation and configuration support in partnership with vendor and end user
• Familiarity with conference room technology support models
• Familiarity with server operating systems (such as Microsoft Operating system), security and application controls and data management practices
• Lead work or supervisory experience

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• DOC Background Check
• CJIS Fingerprinting Check
• Mantoux Test
• Driver's License Check
• Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about this position, contact Jolene Blaser at jolene.blaser@state.mn.us .

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jolene Blaser at jolene.blaser@state.mn.us .

Veterans

To be considered for any Veteran's Status , you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

1. Meet all Minimum Qualifications identified in this posting.
2. Meet all of the RSV criteria.
3. Submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us .

CERTAIN DISABLED VETERANS : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

1. Meet service requirements and have a verified service-connected disability rating of at least 30%.
2. Provide qualifying documentation verifying the disability.
3. Meet all Minimum Qualifications identified in this posting.
4. You must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us .

Current State Employees

• Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in a Systems Analysis Unit Supervisor position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
• Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the job information line at 651-259-3637 or email careers@state.mn.us and let us know the support you need.