Intermittent Human Services Program Consultant

The Office of Family Assistance

This position is located in the Office of Family Assistance (OFA). OFA oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, refugee program services, and adult protective services. Learn more about the office by visiting ODJFS OFA webpage .

What You'll Do

This position will provide customer service support to help desk line for the Office of Family Assistance and will be an intermittent, part time position.Job duties will include, but are not limited to:

• Handle inbound and outbound phone calls in a professional manner.
• Accurately respond to inquiries in writing in a professional manner via mail and email
• Use call tracking system, and other data bases; innerweb and internet
• Research case information, policies, procedures and state and federal regulations.
• Accurately interpret applicable state and federal laws and regulations
• Work closely with colleagues to answer questions appropriately
• Work both independently and as a member of a team
• Maintain both a call and email tracker
• Perform other related duties as assigned, attends, and participates in meetings, and training
• Operate personal computer to produce correspondence, reports and other documents; maintain logs, records, and files.

Schedule: Part time/Temporary - with a minimum of 3 days per week (24 hours/week up to a maximum of 29 hours/week). Monday through Friday 8:00 am -5:00 pm with a 1-hour lunch break. Remote.

Travel: N/A.

PN(s): 20101716.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following:

OPTION 1:

• Completion of undergraduate core program in social or behavioral science, health or pre-medicine or comparable field and 18 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.

Option 2:

• Completion of graduate core program in social or behavioral science or medicine-related or comparable field and 6 mos. exp. in delivery of human services, health care services or medical assistance in governmental, community or private human support services agency or medical provider.

Option 3:

• Equivalent of minimum class qualifications for employment noted above.

Technical & Professional Skills Utilized: enthusiasm; customer-service focused; ability to multitask; strong interpersonal skills; organization; ability to operate personal computer and call tracking system.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's 1199 Pay Schedule, Pay Range 12. This is an intermittent Part-Time/Temporary position, step 1, $28.92. This position does not receive step increases and will remain at step 1.

Pay Range 12 Hourly $28.12