Intern - Premium Solutions and Recovery (Summer 2025)

Description

Early careers take off with United! We've been recognized as both a top employer for Gen Z talent by Handshake and a top 100 internship program by Yellow and WayUp. Interns at United enjoy a wealth of benefits, including a robust mentorship program, exclusive travel privileges, and engaging social events to help foster a vibrant and connected community of early career professionals. Our program is designed to empower you with the skills and connections necessary to launch a successful career. We hope you join us at United, where your contributions will take flight and your career journey will soar.



The Solutions & Recovery teams focus to ensure our customers have a great experience from booking to post travel. This internship program offers an outstanding opportunity to work on high level projects that create process improvements, enhance the customer experience, and help drive efficiencies within the teams.

• Customer Solutions & Hotel/Transportation Operations teams - Serve as advocates for our customers, inflight and flight ops teams in the NOC. Assists with diversions, irregular operations rebooking, customer compensation, policy support to stations, and secures needed crew hotels and transportation.
• Global Customer Solutions, Social Care teams & Customer Communication teams - Work to resolve issues before, during and after they occur, provide customer outreach, sends messaging via digital channels, and monitors social conversations in real-time for potential engagements.
• Premium Services Ops - works to ensure a positive premium amenity experience from our United lounges to our Global services program, and our tarmac transportation program.

This internship offers students an opportunity to work on high-visibility cross-functional teams. United's ability to provide a seamless experience during all aspects of customer journey during operational or service disruptions is critical to our overall customer experience and the efficiency in which we operate. As a result, the Solutions and Recovery teams work as advocates to support our customers and colleagues when the overall customer experience is disrupted. The intern will also develop analytical skills around customer support, operational recovery, and internal/external customer experience.



Additionally, the intern will serve as an internal consultant providing business analyses on various critical initiatives as well as communicating ideas to senior leadership, such as:

• Analyzing current processes and looking for opportunities to increase team efficiencies
• Look for ways to leverage technology and/or automation to drive improvements
• Evaluate potential reporting metrics to quantify impact of teams

A mentor is assigned to each individual for personalized assistance and development.



United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Track record of outstanding analytical and problem-solving skills
• Strong verbal and written communication skills and the ability to work well with others
• Able to adapt to a fast-paced and rapidly changing environment
• Ability to apply quantitative skills and discernment to airline industry
• Strong customer service mindset
• Willingness to help with additional work/projects as assigned
• Position is based in Arlington Heights, IL - must be able to relocate for internship duration
• Start dates in May or June 2025
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.