Internal Audit Manager

About the Role

Internal auditing is an independent, objective assurance and consulting activity designed to contribute and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes!

The Internal Audit Manager is responsible for the relationship with a cross section of senior leaders over a functional or geographical area and a Line of Business or region, and maintains effective leadership presence, expertise and contribution over those areas!

What You'll Do

- Identifies improvement opportunities and participates in the continuous enhancement of IA processes
- Ensures operational excellence and delivers projects on time, on budget and at optimal quality; this includes ongoing quality control over the work performed and project documentation and deliverables
- Drafts Internal Audit reports, present observations, and validates remediation actions and deadlines from management
- Runs effective, efficient and quality execution of IA projects including, effective relationship building with customers, planning, resourcing, design and performance of audit procedures, and the use of adequate methodology, tools and techniques
- Manages self and, as appropriate, Internal Audit Individual Contributors in the identification, development, and documentation of audit issues and effective solutions
- Ensures effective monitoring of management remediation plans and execution
- Develops and maintains productive customer, team-oriented management and staff relationships
- Serve as a trusted risk advisor to management and senior leadership in areas of customer service and innovation for scalable and long term recommendations
- Pursues professional development opportunities, including external and internal training and professional association memberships, and shares information gained with co-workers
- Represents internal auditing on organizational project teams and at management meetings
- Performs related work as assigned by the Director/Senior Manager

Basic Qualifications

- 6+ years of internal audit or risk management experience, including 2+ years with managerial responsibilities
- Bachelor's Degree in business, accounting, engineering or a related field
- Strong knowledge of data analytics tools and techniques (SQL, Tableau, Google Data Studio, etc.) required

Preferred Qualifications

- Strong executive presence, influencing skills and the ability to discuss complex issues across all levels of the organization
- Robust supervisory and time management skills, including experience in supervising a staff of diverse professionals
- Experience in customer service engineering, tech and products
- Strong working knowledge in the following subject areas: customer service operations across the entire life cycle (agent onboarding & training, support quality, refunds and appeasements, performance monitoring, etc.), handling customer friction, controlling cost per contact, managing outsourced customer service components, ensuring compliance with internal standards, customer service analytics
- Strong risk-minded individual with extensive experience running audits within a global operational and regulatory environment; evaluating controls associated with sophisticated business processes and systems in a microservice oriented architecture; and working cross-functionally with diverse teams including Product, Engineering, Compliance and Operations
- Work experience in customer-centric service industries with global footprint (ex. technology, hotels, airlines, retail, banking, etc.)
- CISA, CPA, CIA or other relevant professional certification
- Comprehensive understanding of customer service risk management and governance frameworks, process improvements, & emerging trends (examples include lean six sigma, COPC, APQC)
- Graduate or Master's Degree

For Chicago, IL-based roles: The base salary range for this role is $130,000 per year - $144,000 per year.

For Dallas, TX-based roles: The base salary range for this role is $130,000 per year - $144,000 per year.

For Miami, FL-based roles: The base salary range for this role is $130,000 per year - $144,000 per year.

For New York, NY-based roles: The base salary range for this role is $144,000 per year - $160,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is $115,000 per year - $128,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is $144,000 per year - $160,000 per year.

For San Jose, CA-based roles: The base salary range for this role is $144,000 per year - $160,000 per year.

For Seattle, WA-based roles: The base salary range for this role is $130,000 per year - $144,000 per year.

For Washington, DC-based roles: The base salary range for this role is $144,000 per year - $160,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits).

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A).

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.