Job Description

CURRENT OAG EMPLOYEES ONLY

GENERAL DESCRIPTION

Performs moderately complex to complex management work activities of a child support field office / regional customer service center, under the supervision of the Managing Attorney / Regional Director. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

Plans, organizes, directs, and monitors office performance and takes corrective actions to achieve assigned goals and objectives

Supervises all office personnel, including hiring, evaluating, counseling, and training

Monitors the office budget

Monitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing excellent customer service

Responds to inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers

Assesses the validity of complaints against the IV-D program with impartiality

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity



Qualifications:

MINIMUM QUALIFICATIONS

Manager II:

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, supervisory, customer service

Experience: Seven (7) additional years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

Knowledge of management principles and practices

Skill in using a computer with word processing, spreadsheets, and other software

Skill in negotiating, interviewing, and mediating

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 25%

Manager III: All the above minimum qualifications for a Manager II, PLUS:

Experience: One (1) additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

PREFERRED QUALIFICATIONS

Experience: Texas Child Support Program, management, call center management (ESCS Manager only)

Other Language: Ability to proficiently read, write, and speak Spanish

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER