An employer in London, England is looking for a L2 IT Support Technician. This person will be on-site five days per week! They will be responsible for:

Providing deskside technical support and utilizing incident knowledge base platform (currently hosted in Service Now)

Analyzing, diagnosing, documenting, resolving, and/or escalating reported issues and outages

Assist other departments within IT (engineering/operation with infrastructure applications/hardware)

Configuring, installing, and troubleshooting laptops/mobile devices/printers

Responding to all user support inquiries globally including primary office location

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

5-6+ years of support role experience in help desk environment or technical support role

Professional experience with troubleshooting PC hardware/software and connectivity components

Knowledge of Microsoft Exchange, Active Directory, and SharePoint

Working experience with and technical understanding of Microsoft Office 2010/2013/O365 (Outlook, Word, Excel, Power Point, etc.)

Excellent communication, customer service, and sense of urgency

Previous experience with an incident management/tracking systems

*Some weekend and afterhours support required, as well as light travel potentially

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.