Inventory Operations Specialist -Hybrid

HGV Now Offers Day One Team Member Benefits!

What will I be doing?

The Specialist Inventory Management provides a high level of customer service while responding to inventory requests received by the Inventory Management Department email inboxes. Responsible for the completion of fundamental daily inventory processes as well as assisting the department with compilation of key inventory data.

You will be responsible for driving company success through performing the following tasks to the highest standards:

• Respond in a timely and professional manner to requests received by the Inventory Management email inbox and the HGV Room Request email inbox. Ensure that all resolutions are in compliance with current department and corporate policies.
• Perform daily, monthly, and annual room night allocations in alignment with overall business strategy; includes fiduciary responsibility to Club Member availability as well as fulfilling Marketing, Rental, and other segment holder targets and needs.
• Create and maintain group block inventory in compliance with department policy and as stated in contracted group sales.
• Assist with daily out of service requests from our properties and manage any possible relation to inventory that results. This would also include processing our annual future preventative maintenance and refurbishment schedules.
• Responsible for weekly, bi-weekly, and monthly results. This would include but are not limited to maintaining affiliated resort partnership reporting, auditing unsold developer inventory for fixed and event week inventory and preventative maintenance schedules.
• Process club creation fixed week reservations for new contract sales.
• Monitor and provide assistance to our properties experiencing any difficulties with current or future reservations on the books.
• Provide suggestions for owner inventory campaigns in an effort to improve Inventory optimization and meet utilization and occupancy targets.
• Manage Salesforce queue of inventory requests for club members in partnership with our club and owner services team.
• Support new HGV Max Membership program benefit for cross Shop and Book across the HGV and DRI network of applicable resorts. Responsibilities include but are not limited to maintaining allocated inventory, fulfilling ADA requests, managing reservation entry between two operating systems and more.
• Perform special projects or other ad hoc requests as needed.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High School Graduate or Equivalent
• 2 or more years of experience in the hospitality industry; i.e. Front Desk, Reservations, Club or Inventory Control areas.
• Must have a strong skillset for data input and working within an operating system.
• Demonstrated computer experience with a Basic proficiency in Microsoft Excel and Outlook
• Excellent written and oral communication skills - ability to coherently interact with various departments
• Must be self-motivated, team-oriented, well organized and have the ability to multi-task
• Must have a strong attention to detail

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.