Investigator (Hybrid)

Virtual Hiring Event being held the week of October 21, 2024

The Fraud Detection & Compliance Monitoring at the Texas Workforce Commission is looking to fill several Investigator positions.

Potential conditional offers could be made that day! More information will be included in the email invitation.

Apply quickly because this 10-day posting closes on October 4, 2024.

Please read more about who we are, what you'll do, and what you'll gain below.

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WHO WE ARE:
The Texas Workforce Commission (TWC), a Certified Best Place for Working Parents, is seeking several Investigators I - II to join the Benefit Payment Control (BPC) Department. These positions Telework 100% with occasional in-office work local to one of the following telecenters (North Austin, San Antonio, El Paso, McAllen, or Fort Worth) if needed.

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
The ideal candidate must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

WHAT YOU WILL DO:
The Investigator I - II performs entry-level to routine (journey-level) investigative work. Work involves conducting investigations. Works under close to moderate supervision, with minimal to limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Conduct entry level to routine investigations to determine if Unemployment Insurance (UI) benefit payment was properly made.
- Evaluate and summarize investigative findings.
- Examine, review, and audit verify UI claim records.
- Issue fraud/non-fraud and other non-monetary decisions as needed.
- Use personal computer to data enter corrections, record decisions, and document case information to the Benefits System.
- Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment.
- Review investigative techniques and recommend improvements as appropriate.
- Work quickly, perform multiple tasks, pays attention to detail, and adheres to telephone schedules and strict deadlines.
- Work in a highly stressful environment.
- Perform heavy telephone contact with public utilizing strong interviewing and communication skills.
- Treat customers with courtesy and respect.
- Handle hostile clients in a professional manner.
- Ensure maximum confidentiality in all aspects of the job.
- May participate in studies and projects.
- Perform related duties as assigned.

YOU ARE A GREAT FIT WITH:
- Recent Unemployment Insurance (UI) experience and knowledge of UI regulations
- Investigation experience
- Bilingual (Spanish/English)

YOU QUALIFY WITH:
-Investigator I: Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.
-Investigator II: One year of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. One year of full-time in-service TWC experience classified as an Investigator I with regular status will satisfy the minimum qualifications.
-Both Levels: Relevant academic credits may be applied toward experience qualifications for this position.

Duty requires the ability to lift 5-10 pounds of papers and files.

YOU GAIN:
- A Family Friendly Certified Workplace.
- Competitive salary: $3,234.91 - $3,594.92/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits .

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf

HOW TO APPLY:

-To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or Taleo.

-Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.

-In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

-A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.