Our client is looking for an IT Asset Management Technician to join their team in San Jose, CA. Duties may include, asset tagging and securing equipment, entering asset tracking information into the organizations management system, performing periodic inventory audits, preparing asset kits for shipment, receiving returned assets, physical hardware inspection, performing OS imaging and configuration, software installation and preparing assets for retirement.

Responsibilities:

Record new assets and de-activate asset records in asset management system

Collect recipient shipping details, software application and special configuration needs

Deploy OS image builds to PC devices and perform post image system configuration

Package IT equipment for shipment, generate shipping labels and oversee carrier pickup in line with deployment SLA targets

Inspect returned PC devices for proper operation, track asset status in the asset management system and perform physical cleaning before placing in inventory

Organize stock of IT equipment in the organizations asset depot and warehouse

Document incidents and requests in a ticket management system and follow-up daily

Achieve monthly Key Performance Indicators (KPIs)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

3+ years of hands-on desktop support experience; strong customer service skills

Imaging & deploying- SCCM, PXE Boot or Autopilot

Troubleshooting Microsoft Windows desktop operating systems

Troubleshooting Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)

Active Directory and user account changes

Strong PC and mobile device literacy skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.