IT Audio Visual Analyst

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com
Location: Department 671
Shift: Daytime
Experience: 1-3 years
Minimum Starting Pay: $23.70

Kwik Trip, Inc. operates Kwik Trip, Kwik Star, Tobacco Outlet Plus Grocery, and Stop-N-Go Stores in Wisconsin, Minnesota, Illinois, South Dakota, and Iowa with over 30,000+ co-workers' company wide. Kwik Trip's IT Service Center is seeking a Full Time End User Services Co-worker. The IT Audio Visual Analyst 1 is responsible for Kwik Trip's audio/visual equipment, their administration and configuration. This position assists with the design, implementation, and support of all collaboration, audio/visual, and conference technologies.

What you'll be doing:

• Perform independent and enhancement work concerning all collaboration in A/V projects.

• Assists with installation, upgrade, maintenance, troubleshooting, and optimization activities on conference room technologies, digital signage, paging, sound masking, and background music.

• Serve as the escalation point for the A/V team, monitoring task and incident queues while escalating tickets to advanced support teams.

• Provide third tier end user support in line with the IT Service Desk and Desktop Support teams for end user device user support, following ITIL standards.

• Works with our IT Security department to implement End Point security policies.

You'll need to have:

• Associate degree in an Information Technology related field or equivalent training/experience.

• Strong communication and customer service skills

• Experience with troubleshooting, diagnosing, and resolving networking, hardware, and software issues.

• Familiarity with Microsoft Windows client operating systems.

• Organizational skills for documentation and instructional needs.

• The ability to perform at a high level within a fast-paced and high-pressure environment.

• A strong desire to establish and meet aggressive deadlines.

• Strong analytical skills.

• The ability to work effectively independently, as well as on a team.

• The ability to manage multiple priorities.

• The ability to lift up to 50 lbs. as needed.

Even better if you have:

• Experience in the following is preferred: A/V technologies, installation, troubleshooting, project management, and problem management.

• Advanced familiarity with hardware repairs on laptops, desktops, and audio/visual equipment.

• Knowledge of the following technologies: Microsoft System Center Configuration Manager, Microsoft Active Directory, Apple devices (Macbooks and iPads) or Enterprise Mobility Management platforms.

• Knowledge of the ITIL framework and methodologies.

• Knowledge of teleconference and conference room technologies to include Zoom, Microsoft Teams, Cisco WebEx, QSC Systems, Informacast, and Crestron.

Work Schedule: Monday through Friday, daytime hours. Weekend and after-hours work may be required as needed. Provide after-hours support for critical production systems in an on-call rotation.

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture.
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