Position Summary

The position is visible to the hospital's business service lines, and serves as a liaison between IT and those groups. This position is responsible for independently providing application(s) configuration support to enhance department's operational efficiencies/ workflow needs.
Essential Functions

• Supports major enterprise applications and others as assigned.
• Facilitates design of business workflow in conjunction with the business units; workflows will focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Performs needs assessment, software design, implementation, support, and reporting.
• Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met.
• Identifies testing scenarios and develops test scripts
• Develops understanding of departments' business processes.
• Identifies and analyzes moderately complex issues and brings problem to resolution.
• Participates in workflow and business process discussions.
• Maintains system security for assigned applications.
• Provides direction to junior team members.
• Leads components of development of end-user training materials and participates in training efforts.
• Assists other team members in ensuring high documentation standards
• Leads escalation of issues with appropriate internal resources
• Assists in the development of policies and procedures in collaboration with the business unit, other team members, and IT management team.
• Independently manages components of application upgrades, testing, troubleshooting, and support efforts
• Supports/troubleshoots inbound/outbound interfaces as appropriate.
• Creates reports as needed and works problem tickets.
• Creates and maintains appropriate system documentation
• Collaborates with other application and clinical analysts to ensure system integrations.
• Performs call rotation duties as required.
• Participates in change management activities to support successful system deployments and enhancements.
• Utilizes and maintains appropriate change control procedures and standards.
• Creates reports, dashboards, and other analytical tools to support customer base
• Designs business workflows in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
• Performs data collection from business subject matter experts to facilitate design which will represent an improved business workflow.

Required For All Jobs

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications:
Qualifications

Education

• High School Equivalent / GED Required and
• Bachelor's Degree in related field Preferred

Work Experience

• 3+ years of IT experience supporting applications Required
• Epic Prelude certification strongly preferred
• Patient Access Experience strongly preferred

Knowledge, Skills, & Abilities

• Detail-oriented and organized, with good analytical and problem solving ability. Required
• Notable client service, communication, presentation and relationship building skills. Required
• Ability to function independently and as a team player in a fast-paced environment. Required
• Must have strong written and verbal communication skills. Required
• Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.). Required
• Knowledge of SQL databases. Required
• Knowledge of LAN, DNS, and networking. Required
• Ability to work with servers and apply software upgrades. Required
• Knowledge of disaster recovery and backup procedures. Required
• Project management experience/skills. Preferred
• Experience in a healthcare setting is highly desired. Preferred
• Business workflow redesign experience a plus. Preferred

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently