IT Change Analyst

Description

SAIC has a position open for a IT Change Analyst (IT Systems Integration Analyst) to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program.

NOTE: This is a 100% virtual / work from home / remote position located anywhere in the CONUS.

Job Duties:

• Facilitate and govern the change management process IAW ITIL best practices for IT service management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its 37,000 customers and end users at 1650 different CONUS and OCONUS locations and sites.
• Deliver change activities within the service management toolset (ServiceNow) including assessment, analysis, development, QA, documentation and implementation of changes to ensure successful implementation within the US Army Corps of Engineers Revolutionary IT Services (RITS) program.
• Effectively perform the end-to end change lifecycle and identify process improvements where possible.
• Provide day-to-day execution and tracking of change requests. Identify and allocate relevant change approvals.
• Conduct and verify post implementation reviews and investigate issues that may arise from change implementation.
• Participate in internal and customer-facing end-to-end user groups to improve the efficiency of future deliveries and business processes.
• Report changes within and across team, to USACE stakeholders, and other stakeholders.
• Produce Change Approval Board (CAB) and Change Schedule reports and minutes.
• Ensure that all the activities designed to implement changes are in accordance with USACE program policies and procedures.
• Ensure that all change-related policies and procedures are well defined, recognized and reviewed.
• Performs release and deployment management functions during weekend patching and maintenance events.
• Support continuous improvements to the quality and efficiency of the change management process.

Qualifications

Required Education and Experience:

• Bachelors and two (2) years or more experience; Masters and 0 years related experience. Additional (4) years experience in lieu of degree.

Desired Certifications:

• ITIL V4 Foundation (or equivalent); ITIL V3 Release, Control and Validation (or equivalent); IAT-II (e.g. Security+)

Required Security Clearance:

• Must have a secret clearance

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.