Provide the highest level of customer service.
Use advanced troubleshooting skills to determine the root cause of issues.
Use excellent communication skills to describe issues and set expectations with customers.
Demonstrate attention to detail and follow through on projects and requests.
Support, train, and augment other team members and their skills.
Work with the helpdesk ticketing system and review open tickets daily.
Respond timely to email, phone, and other requests from customers and team members.
Laptop and Desktop support support a wide range of hardware and software.
Mobile device support for Apple and Android devices.
Setup, deploy, and manage windows computers and software.
Microsoft Office 365 support.
SharePoint and OneDrive file sharing and sync support.
Troubleshoot basic network problems.
Perform all other job duties and responsibilities assigned.
Basic networking fundamental knowledge such as: DHCP, DNS, VPN, VLAN, and IP addresses.
Proactive troubleshooting with regards to networking monitoring.

Salary Range $60k-70k

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Networking Experience
Helpdesk Experience
Ticketing Experience
Great Customer Service Experience

Nice to Have Skills & Experience

Bilingual - Spanish

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.