IT Field Support Technician

Maryland, Maryland


Employer: Vulcan Materials Company
Industry: Information Services
Salary: Competitive
Job type: Full-Time

Build Your Career. Build America's Future.

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.

What You'll Do:

Champion Safety. Take an active role in prioritizing safety throughout the operation for yourself and others at all times in accordance with MSHA and Vulcan standards. Comply with all standard practices, procedures, and policies governing principal duties and responsibilities.

Provide Excellent Customer Service. Develop and maintain positive working relationships throughout the operations while providing hardware and software support. Liaison between plant operators, corporate support staff, and our vendors. Apply technical and system knowledge to provide installation and support of field technology in the business offices and plant environments. Coordinate with outside contractors to ensure company standards, practices, and safety requirements are being met.

Manage Infrastructure Technology. Assume responsibility for area installations, migrations, and performance of infrastructure technology in the business offices, plants, and operational environments. Manage projects involving area installations, migrations, and problem resolution for complex chronic technical issues. Provide documentation of technology inventory and cabling layout at all assigned locations.

Provide Support. Provide support using technology. The technology involved in projects and problem solving may include Wireless, Network Wiring, LAN/WAN Networking, Surveillance Systems, Terminals, PCs, Printers, Time Systems, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers, and kiosks), Power Supplies, cellular devices, and other technology as needed to support the business. Provide support for the placement and maintenance of voice and data copper and fiber infrastructure requirements. Maintain technology spare parts/equipment inventory to provide remote technology support.

Champion Continuous Improvement. Work with operations personnel to determine current and future needs as related to production systems. Help discover, test, and validate new technologies as they emerge to participate in making recommendations to the business.

Additional Responsibilities. Other duties as assigned.

Qualifications

Skills You'll Need :

Education. Bachelor's Degree in computer science, telephony, or its equivalent is preferred.

Certifications. Must have MSHA Certification. Com TIA A+, Net+ and Security+ certifications are preferred.

Experience. Must have a minimum of 5 years of experience in computer support, telephony installations, infrastructure design and installation, carrier services, or networking environments.

Technical Skills. Must have the ability to apply your knowledge of all technology referenced. Must have the ability to use technical tools to retrieve system troubleshooting data to analyze and solve problems.

Organizational Skills. Must have the ability to plan, estimate, and coordinate IT projects, set priorities with daily support demands, and achieve quality results. Must have some familiarity with project tracking and working with teams of technical resources to meet project objectives on schedule and budget. Must be self-directed and have the ability to handle own projects and work remotely with minimal supervision while keeping manager informed of status.

Flexibility. Must have the ability to be on-call to support production systems.

Communication Skills. Must have good written and verbal communication skills to keep end-users, management, and vendors informed of the status of their requests, upcoming projects and requirements, and general technology support information.

Interpersonal Skills. Must have strong interpersonal skills and the ability to develop effective working relationships with end-users, information services department, technology vendors, and helpdesk team. Must have the ability to consult with users to diagnose hardware, software, and network issues. Must have the ability to work with users to test solutions and verify that system has been returned to functioning state.

Ready to Drive. Must have a valid driver's license and the ability to travel locally and out of state and maintain a company assigned vehicle.

What You'll Like About Us :

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impact daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States .

Health Benefits. Medical, Dental, Vision programs, plus much more .

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.

Created: 2024-05-10
Reference: 240001D6
Country: United States
State: Maryland
City: Maryland


Similar jobs: