IT Infrastructure Section Director

Position Information

Are you an experienced IT leader with a knack for managing infrastructure, server administration and end-user compute? We are seeking a dedicated and dynamic IT Infrastructure Section director to lead our tech team. In this role you will drive innovation and ensure our IT systems run smoothly, improve server performance, and enhance user experiences. If you thrive in a dynamic environment and are ready to drive our technology forward, we want to hear from you!

Join us and help shape the future of our organization!

Benefits and Perks

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Position Description

Manages the daily activities and functions of the ITD Infrastructure & Server Administration and End User Compute (EUC) teams. Work involves directing the activities of the teams through establishing a plan with goals and objectives, principles, standards, and measurement tools. Manages a team of professional and technical employees and oversees additional team of consultant staff and vendor partners. Responsible for developing and executing short- and long-term strategic plans to ensure server and EUC capacity, reliability, scalability, and security needs are met now and into the future. Responsible for defining software and hardware standards in collaboration with stakeholders and owners. Oversees and ensures appropriate security levels on systems and EUC devices are maintained. Oversees operational costs, conducts near and long-term financial estimates for expanded functionality and user base. Reports to the Chief Information Officer. Employees at this level are virtually self-supervising and assume direct accountability for the work product.

Essential Duties:

• Ensures audit and compliance reviews by implementing processes and procedures.
• Establishes Operational IT departmental goals, objectives, and operating procedures.
• Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources.
• Participates in the development, tracking, and control the information technology annual operating and capital budgets.
• Promotes and oversees strategic relationships between internal IT resources and external entities, including vendors and partner organizations.
• Approves, prioritizes, and controls projects and the project portfolio as they relate to the selection, acquisition, development, and installation of major information systems.
• Provides oversight of external vendors who are responsible for delivery of end user services.
• Oversees and coordinates the analysis of existing system procedures for efficiency and effectiveness.
• Manages and oversees strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future technology across the
  
  organization.
• Manages the review of vendor bids for support and repairs; determines appropriate vendor, ensures vendor adheres to quality, scheduling, budgetary guidelines, policies, procedures and standards.
• Oversees the establishment of Operational IT departmental goals, objectives, and operating procedures; ensures operational issues within the section are are identified and resolved.
• Oversees and ensures the development, maintenance and execution of an enterprise-wide disaster recovery and business continuity plan.
• Supervises TxDOT employees by assigning duties; authorizing personnel actions; approving leave requests; conducting career conversations; and motivating team to accomplish established goals.
• Manages and establishes priorities for maintenance, design, development, and analysis of network equipment & systems.
• Conducts research and recommends changes in services, products, protocols, and standards to support development efforts and network procurements.
• Directs the day-to-day activities of network management and associated functions, with a focus on quality of services provided by these functions.
• Assures service management for network management, and third-party service providers.
• Coordinates with data center services (DCS) third-party vendor and leads, directs, and utilizes knowledge on best practices in area related to network.
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education: Bachelor's Degree in Computer Science, Management Information Systems or a related discipline. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications

Experience:

• 5 years of experience in Server Administration, EUC operations or related IT activities. Experience can be satisfied by full time or prorated part time equivalent. Related graduate level education may be substituted for experience on a year per year basis.
• Must have three (3) years supervisory/managerial experience. Project leader or lead worker experience may substitute for supervisory/managerial experience.

Licenses and Certifications:

• Valid driver's license. This position requires driving a state vehicle.

Competencies:

• Communications engineering standards, web and network access technologies, computer office software suites
• Knowledge of servers, storage, desktop systems, network and VOIP hardware/software, security and office systems
• Operations dashboards and analytics
• Applicable computer operating systems and relevant applications
• Motivate staff to achieve individual and organizational goals & objectives
• Work cooperatively with others in a professional environment
• Servers, storage, systems, security and office systems
• Supervising professional and technical staff, establishing plans and setting objectives and goals that support overall business strategy/results; anticipating and adjusting for problems/roadblocks
• Supervising professional and technical staff
• Handling multiple tasks and projects
• Providing superior customer service
• Working with network and server monitoring systems
• Troubleshooting computer systems
• Leading, assigning, reviewing, and monitoring the work of others
• Prioritizing projects/workload and meeting deadlines
• Leading incident bridges, escalations, and problem/issue/change management in production environments
• Designing and/or troubleshooting network problems
• Maintaining a safe working environment
• Oral and written communication to convey complex and highly technical information to a diverse audience
• Communicate effectively

Physical Requirements and Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Sitting - prolonged periods of time
• Standing-prolonged periods of time
• Talking-expressing or exchanging ideas by spoken words
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)