A client of Insight Global is looking for an IT Operations Engineer to join their growing organization. This person will be working with various teams to ensure that the standards and processes for the ITSM environment are ready to handle any and all releases. Additionally, this person will be then doing heavy documentation of various process and procedures including creating runbooks, knowledgebase articles, etc. to ensure consistency. This person will serve as the liaison between IT operation and other business units to identify pain points and opportunities for efficiency. This person will be double checking everything is order and raising their hand when things are not set up properly. The goal of this role is to support production and environment readiness.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* 5+ years of experience within the ITSM space specifically handling production readiness issues and areas

* Hands one experience creating Production Readiness Reviews (PRR) or checklists to double check things are correct

* Experience working with different teams to ensure environmental readiness for any application or product releases

* Strong knowledge of Incident, Change, Problem, and Request lifecycles

* Strong documentation experience including creating runbooks, knowledgebase articles, etc.

Nice to Have Skills & Experience

* Experience in the fintech space or banking space

* Familiarity with Jira including administration of the various modules and platforms like Service Management, Confluence, etc.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.