EHS

Job ID 2415048

Eagle Harbor Solutions (EHS), a Koniag Government Services company, is looking for an experienced and self-motivated individuals to perform the duties of IT Operations Intern. The position will be located in Washington DC supporting EHS and our government customer.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Coordinate with project team members to provide technical support to the contractor development team and the Department of State customer that includes a user base of 200+ sites around the world.
• Assist in preparing documentation for the ADG suite of applications to support the Department of State.
• Create and maintain technical documentation including Knowledge Base articles & FAQs.
• Assist with quality assurance testing.
• Troubleshoot issues reported by users in the field with varying levels of detail and communicate with users diplomatically when report details are not clear.
• Work within the Support and Development teams to test potential solutions to issues reported by users and communication those solutions back to the users clearly.
• Report to senior management regarding Support Desk best practices, processes, metrics, and ongoing service request
• Assist Deployment & Support Technical Program Manager with additional strategic efforts as needed

Required Skills:

• Bachelor’s Degree
• Knowledge of cloud productivity suites, including Microsoft’s Office 365 and Google G-Suite.
• Ability to communicate technical as well as non-technical information clearly, both orally and in writing to both technical and non-technical audiences.
• Experience using PC workstation operations in a Microsoft Office environment including MS Edge, MS Word, Excel, Outlook, PowerPoint
• Experience using MS Teams (or equivalent video sharing tools)

Desired Skills & Experience:

• Secret Clearance
• Experience with ServiceNow ITSM and managing global, 24/7 ticket queues and help desk
• Experience specifically with US Department of State
• Hands-on experience with Microsoft Azure administration
• Working knowledge of MS Teams & Teams sites
• Soft skills that make a successful Service Desk employee, including:
  • Strong communication skills - written and verbal
  • Technically savvy - ability to quickly learn our ADG Suite of applications
  • Adaptability - willingness to learn new applications as we continue to expand
  • Diligent - good at following up and closing tickets

Working Environment & Conditions

The working environment contains various power tools, electricity, heights, construction hazards, etc. Therefore, all employees are required to take the necessary actions and precautions to ensure that all possible safety techniques and measures are employed. Must be able to lift in excess of 50lbs. Must be able to adjust to temperature extremes.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. This contact information is used for accommodation requests only and cannot be used to inquire on a status of your application.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352