IT Operations Manager

Who You'll Work With

You'll work at our Atlanta, Costa Rica, Miramar, Lisbon, Philadelphia, Stamford or Washington, DC office and be a part of the Purchasing team within McKinsey & Company's Optimize function whose vision is to enable colleagues and the firm to live our purpose confidently by creating leading solutions and experiences across our supplier ecosystem.

The Purchasing team plays a critical role in making responsible buying easy by designing and operating best in class end to end buying channels for a diverse group of spend categories and increasing compliance with critical controls.

What You'll Do

You will have an opportunity to lead the design and operation of a critical $500M+ Technology spend buying channels across hundreds of suppliers, providing support to colleagues situated in various offices worldwide.

You will operate the buying channel to deliver a seamless end-to-end process that adheres to Optimize critical controls and provides an outstanding user experience and act as the primary point of contact for the category regarding buying channel issues.

You will drive continuous improvement by leveraging existing/new technologies and best practices and will design and implement operational KPIs to measure performance and identify areas for improvement.

You will proactively identify bottlenecks in the buying channel and implement process improvements to enhance efficiency.

You will lead one-off issue resolution, including payment failures, banking changes, and charge code modifications, with a focus on quick resolution, root cause analysis and documentation.

You will develop buying channel user guides/SOPs and act as subject matter expert for the category buying channel and will develop and maintain version control on all buying channel training and usage documents including roles and responsibilities within the buying channel.

Qualifications

• Bachelor's degree in business, supply chain management, or a related field; master's degree or professional certification is a plus
• 6+ years of experience in procurement, with a technology focus and buying channel experience (i.e. Coupa, Ariba)
• Strong problem solving, process-improvement, communications and client service capabilities
• Comfort with navigating ambiguous situations with thoughtfulness and pragmatism