IT Operations Supp Techn

Department

This position is within FSU's Department of Northwest Regional Data Center (NWRDC)

Responsibilities

Answer all incoming calls to the data center and help solve customer problems over the phone. Route customer problems to the appropriate staff member or department. Monitor environmental systems and building security. Notify appropriate personnel in the event of an equipment failure or breach of security. Assist customers while on-site. Ensure all visitors are logged in and out of the building. Work with vendors and data center personnel to resolve hardware and software problems. Other duties as needed.

Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge and competencies, specifically as they relate and add value to the job and workplace.

NWRDC provides support for a wide range of state and local government, as well as K-20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida.

All operators are required to be trained at both the NWRDC and NWRDC Southwood facilities and may be required to perform their duties at either of their facilities as needed.

Team is responsible for the security of the data center. This includes checking and verifying identification and access lists as well as answering phone calls, emails, and service tickets. Security walk throughs and more.

Qualifications

High school diploma or equivalency and three years' experience or a combination of post high school education and experience equal to three years.

Ability to obtain the Security Awareness Training Certification during the first six months of employment.

Preferred Qualifications

Ability to work flexible hours (3rd shift Monday and Tuesday Saturday and Sunday 7pm-7am)
Customer Service Background
Self-motivated candidate with ambitions of being promoted

Helpful

Who is an ideal candidate for this position?
Reliable person who can work night shift

What is a typical day in this position?
Typical day would include monitoring multiple applications and alerts and security walk-through as well as taking phone calls

What can I expect in the first 60-90 days?
Meet staff team members and training

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive too l to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation , or call FSU Human Resources at (850) 644-6034 .

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check .

Working Hours: 10:00am - 7:00pm.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .