Introduction

The DET is seeking to hire an IT Product Manager that will support the Office of the Commissioner of Insurance (OCI) Technology Services section ! Certified OnBase professionals are strongly encouraged to apply!

The Office of the Commissioner of Insurance (OCI) Technology Services are located within the Division of Enterprise Technology (DET), Department of Administration. OCI's mission is to protect and educate Wisconsin consumers by maintaining and promoting a strong insurance industry.

This position will have the option of working remotely upon agreement of the supervisor but may be asked to come into the office periodically. This schedule may change based on operational needs and organizational requirements.

The DET (Division of Enterprise Technology) is a great place to work! We offer amazing benefits such as a casual office atmosphere, flexible work schedules, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee's wellness and health.

Our competitive benefits package features:

• State Employee & Retiree Health Plan including health, dental and wellness benefits, and supplemental Vision Insurance, Accidental Death & Dismemberment, Long-Term Care Insurance and Pre-Tax Savings Accounts (for health, dental, vision, day care and commuter expenses).
• WRS Retirement Benefit pension plan that is intended to provide you with a lifetime retirement payment. It offers an employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan .
• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays and ample accrued sick time that rolls over each year.
• Accumulated Sick Leave which allows retirees to convert unused sick leave into credits to help pay for health insurance premiums.
• Disability Benefits to cover the possibility of becoming disabled while working for a WRS employer making you eligible to receive disability benefits that will give you income for the time you are unable to return to work.
• An Income Continuation Insurance that replaces a portion of your income if you are unable to work because of sickness or injury (both short and long term).
• Group Life Insurance providing life insurance coverage up to five times your annual earnings and covers death and dismemberment.
• Well Wisconsin Wellness Program with tools and resources to help set health and well-being goals, track progress, stay motivated, and earn incentives.
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. The Department of Administration (DOA) provides direct services to state agency customers and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.

Diversity, Equity, Inclusion, and Belonging are core values at DOA that guide how we build our teams, develop our leaders, and create a culture that empowers everyone to be their authentic selves. We believe that when employees are respected and valued for who they are and are accountable for demonstrating that respect to others; it drives greater engagement and collaboration, ignites creativity and innovation, and fosters connection between teams and those we serve.

Position Summary

Under the general supervision of IT management in the Division of Enterprise Technology (DET), the IT Product Manager manages difficult and complex projects and supports activities for development and maintenance of Wisconsin citizen facing portals, content management, and departmental systems on multiple platforms. These systems provide vital information to agency staff as well as the public and other professional groups. This position also provides product management and business/systems analysis services to the Office of the Commissioner of Insurance (OCI).

This position is on the Office of the Commissioner of Insurance (OCI) Technology Services team and is responsible for the OCI Division of Financial Regulation business area and their systems plus other systems as assigned. Applications responsible for include: Content Management (OnBase and Alfresco), Premium Tax, Financial Filing Portal, Financial Database, AccessGov, and the Fund systems. This position will also provide coverage backup to other IT Product Managers and supervisor.

Key Responsibilities:

• Participate in short- and long-range strategic automation planning for OCI.
• Assist with the support of OCI through the enterprise application development process including the definition and design of specifications for the interfaces, data conversions, reports, dashboards etc.
• Act as a coordinator to help facilitate, plan, and problem solver to meet agency strategic objectives.
• Elicit actual needs of stakeholders, not simply their expressed desires.
• Align the needs of business units with information technology.
• Serve as liaison between business and technical teams.
• Assist with the definition and implementation of the Solution Architecture ensuring both the business and technical requirements are met.
• Perform business analysis and reengineering activities for both existing business functions/applications and new IT Modernization and business process improvement initiatives proposed by Section customers.
• Support effort to ensure the Application Integration & Development process is managed properly to achieve the overall business goals.
• Support the effort to ensure the proper status reporting process, structures, and scorecards are defined and implemented.
• Coordinate and lead the implementation and operation of statewide and internal systems.
• Support and help lead product development, implementation, and vendor management activities to ensure the quality and timeliness of deliverables.
• Support for enhancements and ongoing maintenance of third party and custom applications.

This position requires experience and/or advanced knowledge of IT project management, business systems analysis and design, product leadership, data integration, content management, vendor management of IT consulting and cloud services, and knowledge of leadership techniques. The majority of work assignments are difficult and complex requiring a high degree of customer interaction.

Salary Information

Starting salary for the IS Business Automation Specialist (07-33) will be between $33.49 - $51.37 an hour, depending on applicant qualifications. A 12-month probationary period is required. Pay for current state employees will be in accordance with the State Compensation Plan.

Job Details

Due to the nature of the position, DOA will conduct fingerprinting and background checks on applicants prior to selection. DOA does not sponsor work visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility form upon hire.

Certain positions within this Department may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process.

Qualifications

Minimally qualified applicants will have the following:

• Completed or recently renewed OnBase Certified WorkView Developer (OCWV) certification, within the past 4 years; (Please attach the .PDF file of the certificate under "Supporting Documentation" as well as indicate in your resume or cover letter that you have completed this certification.)
• Experience building OnBase low-to-no code solutions: primarily WorkView and Workflow, both combined and standalone, and Document Composition, while following Hyland best practices and design methodology
• Experience troubleshooting pre-existing OnBase solutions with minimal existing documentation
• Experience creating and editing business process and technical documentation
• Experience in Project Management and Business Analyst techniques

Well qualified candidates will have at least 2 or more of the following:

• ITIL Certification and/or IT Service Management experience
• Experience with OnBase Reporting Dashboards
• Experience developing test standards and user acceptance criteria
• Experience serving in a government or public entity such as a state agency

How To Apply

Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications . Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.

Questions can be directed to Taylore Ransom by email at taylore.ransom@wisconsin.gov .

Deadline to Apply

Applicant materials are due by 11:59pm Monday June 3, 2024.