Required Skills

Overview

SilverEdge is seeking candidates for the position of IT Program Manager.

• Collect, format, and analyze data from multiple systems for dashboard and reporting tools.

• Develop and maintain dashboards using technologies like PowerBI and ServiceNow.

• Interface with counterparts across the enterprise to address issues.

• Serve as the Quality-of-Service (QoS) representative for the assigned area, monitor QoS feedback, and participate in related sessions.

• Attend meetings as directed.

• Prepare recurring and ad hoc briefings or documents for dissemination.

• Respond to inputs in the feedback tool.

• Manage meeting invites, agendas, minutes, and action tracking.

• Assist in defining reporting requirements.

• Confirm data accuracy using measurement systems analysis (MSA).

• Work tactically while thinking strategically.

• Provide daily, weekly, and monthly call metrics.

• Provide location support team summaries.

• Provide weekly status reports on hardware and software procurements.

• Support strategic priority teams with data and insight.

• Support automation efforts.

• Understand existing tools, systems, processes, and procedures.

• Support ad-hoc analytic requests.

Responsibilities

• Experience with data visualization tools like PowerBI.

• Experience with ServiceNow for incident management and reporting.

• Proficiency in Microsoft Office tools.

• Ability to comprehend and analyze qualitative and quantitative data.

• Experience in developing surveys and identifying improvement opportunities.

• Strong writing and communication skills.

• Ability to plan and facilitate large group meetings.

• Analytical skills to collect, organize, and present data.

• Big picture thinking aligned with strategic goals.

• Organizational skills to manage multiple projects simultaneously.

• Ability to articulate complex ideas.

• Ability to work independently and lead teams effectively.

Security Clearance: Active, in-scope US Government issued Top Secret Clearance w/ FS Poly

Due to contract requirements, US Citizenship is required.

Qualifications

• Experience in IT support for various environments.

• Ability to connect business performance to financials.

• Experience in IT support, management, logistics, procurement, or asset management.

• Ability to build consensus across diverse viewpoints.

• Certifications: ITIL, PM Certification.