At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Job Type

Full Time

General Description

Manage and oversee the Project Management Lifecycle activities, providing guidance, and supporting the Program and Project Managers, understanding policies, standards, and processes, and ensuring implementation in the projects/programs under our umbrella, and collaborating with other units' leaders.

Essential Duties and Responsibilities

Leadership:

• Improve competency levels of existing project and program managers, identifying skills gaps and create plans to close those gaps.
• Monitor program reporting and collaborate with the team in reporting to Senior leads and stakeholders.
• Maintain a capacity planning and resource tracking across programs, and projects, and provide visibility across involved teams.
• Ensure lessons learned are logged and remediations implemented as part of the project closure ensuring continuous improvements in our way of working.
• Incite a team player, creative and healthy culture across the internal team and between project teams.

Essential Duties and Responsibilities (cont.)

Strategic:

• Guarantee a successful implementation of the Digital Program Management Hub strategy, responsibilities, services, and deliverables.
• Establish in coordination with stakeholders the priorities to deliver strategic deliverables.
• Evaluate and recommend key decisions regarding project milestones and deliverables.
• Ensure that stakeholder conflict in terms of priorities is resolved in quick time.
• Benefits realization to be a key metric in project success evaluation.

Essential Duties and Responsibilities (cont.)

Operational:

• Ensure that the following body of works are executed by each one of the programs/projects leads:
  • Ensure scope is clear for each of the components of the project team members (internal and/or external).
  • Allocate resources effectively according to knowledge and skills needed for the success of the implementation.
  • Enforce quality standards since the early phases of the project applying the respective standards for security, compliance, and performance.
  • Maintain healthy communication and relationship between teams involved in the project and stakeholders.
  • Ensure effective orchestration of all the activities across the life of the project considering the adequate use of time and resources, and delivery of the artifacts required in each phase.
  • Maintain the logs associated to project's risks, actions, decisions and issues.
  • Anticipate and develop mitigation strategies to minimize impact to project outcomes.
  • Understand the project financials and maintain updated the recurrent reports.

Short Description

• Assure a seamless implementation with the appropriate mechanism with the involved areas.
• Consider this mindset across the phases of the projects and once implemented the project.
• Ensure adequate documentation with the respective standards.

• Overseeing the development of the activities across the life of the project, warranting the activities are held according to Bank's standards and procedures.
• Guarantee efficiency across the activities needed through the life of the project.
• Provoke improvements in existing project management policies, activities, and processes.
• Continuously evaluate projects they comply with current standards for the respective deliverables across project stages and processes used.
• Establish oversight method or mechanisms for the active review of programs/projects' performance within portfolio, ensuring efforts are on track. Provides executive visibility into performance, key risks/ issues for projects within portfolio.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but usually may lead the work of others.

Education

Bachelor's degree in Information Systems, Computer Engineering, Industrial Engineering or related field .

Experience

Ten+ years of experience in project management, with five+ (5) years of experience in projects related to: Information Security, Information Technology systems design, installation, configuration, and maintenance (Software Development Life Cycle) or IT Infrastructure and Operations (I/O). Experience implementing Software as a Services (SaaS) is a plus.

Certifications / Licenses

Certifications are highly desirable but not required.

• PMI Project Management Professional (PMI-PMP) Certification
• PMI Agile Certified Practitioner (PMI-ACP) Certification
• Lean Six Sigma Certification
• Certified Scrum Master, Certified Product Manager (CPM), or ITIL Processes Certification

Knowledge, Skills & Abilities (KSA's)

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.

KSA's (cont.)

• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization's policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365 such as: MS Project, PowerPoint, Excel, Word and Visio. Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, Canva among others is desired.

Region Locations

Puerto Rico or Florida

Work Schedule

Hybrid

Competencies

Accountability

Analytical Discipline

Business Excellence

Change Agent

Character

Collaboration & Teamwork

Customer Centric

Self Development

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico's leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

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