The Service Desk Support Analyst plays a crucial role in IT service management. Responsibilities include:

Managing, prioritizing, and documenting incoming questions and service desk tickets.

Resolving technical issues promptly and efficiently.

Installing and configuring software to meet end-user needs.

Escalating serious problems to relevant departments and teams.

Ensuring optimal network performance2.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* At least 1 year of experience with computer troubleshooting and break/fix support

o No more than 4 years of experience

* Strong experience w/ troubleshooting software applications and software support

* Strong helpdesk ticket support experience

* Strong end-user support and customer service skills

Nice to Have Skills & Experience

* CompTIA certifications

* Azure knowledge

* Bachelor's Degree in Information Technology or Computer Science

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.