IT Service Desk Specialist II

Piper Companies is seeking an IT Service Desk II to join an established biotech company located in Philadelphia, PA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.

Responsibilities of the IT Service Desk II:
• Respond to incoming incident tickets through the IT ticketing system.
• Install and update workstation equipment/hardware, manage routine checks to ensure proper functioning.
• Manage hardware/peripherals inventory (storing, tracking, shipping, etc.)
• Act as single point of contact for Tier 1 duties through resolution: software installations, network account configurations, updates, and initial troubleshooting.

Qualifications of the IT Service Desk II:
• 3-5 years of service desk experience
• Strong usage and troubleshooting skills with:
• Windows 10

• M365 applications
• Azure tenant
• Active Directory
• Desktop and laptop computers, Workstation equipment (e.g., docking stations, monitors, peripherals)

• Familiarity with: MacOS, iOS, Android, incident management systems, endpoint management tools, vulnerability management, and remote management
• Working knowledge of basic network concepts and equipment (e.g., Aruba switches, APC UPS, Wireless Access Points). Wired and wireless networking support and troubleshooting experience
• Certifications in an IT-related area, preferred

Compensation for the IT Service Desk II:

Hourly Rate: $30.00-$35.00 per hour

Full Benefits: Medical, Dental, Vision, 401k, etc.

Keywords: IT Help Desk, IT Support, IT Help Desk II, IT Support II, Information technology support, tech support, Service Desk Support, IT Service Desk, Service Desk Specialist, Service Desk, Active Directory, user management, group management, group policy, domain, end-user, end-user support, imaging, laptop, hardware, desktop, Microsoft Teams, M365, O365, Office 365, equipment management, troubleshooting, troubleshoot, escalation, incident response, technical support, technology coordination, IT support, ticketing system, Windows 10, Microsoft Office Suite, Windows, Windows troubleshooting, windows software installation, macOS software installation, Mac, macOS, macOS troubleshooting, MacOS, iOS, Android, Linux, FreshService, SentinelOne, Zscaler, NinjaOne, Uniflow, Aruba switches, APC, UPS, Wireless Access Points, Laptop, Docking station, networking, wireless, WAN/LAN, vulnerability, vulnerability management, remote management, MDM, remote device management, mobile device management, endpoint management, router, switch

#LI-KS1 #LI-Onsite