Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our IT Business Intelligence and Data Management Department is seeking a Service Manager responsible for the successful strategy, leadership and enablement of data transformation and reporting solutions and support staff as well as the prioritization of efforts, maintenance, systems, applications, and services. IT Service Managers work closely with senior decision makers within the organization to recommend, implement, and support cost effective technology solutions that enable business objectives.

Starting Pay: The pay range for this position is $125,000 - $177,501 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to

• set the mission and vision for IT Business Intelligence and Data Management customer-based teams to foster a customer focused culture and mindset driven by continual service improvement
• work with tenured SMEs to create operational roadmaps that incorporate directorship goals and include resource allocation needs
• be a trusted advisor and partner, building and maintaining relationships with both technical and business leaders to develop a deep understanding of business needs and priorities and ensure efficient delivery of IT services
• manage and adhere to annual staffing and budget models; provide recommendations for service area needs during annual planning
• partner with Resource Management Office to define clear performance standards and expectations for associates
• act as a change leader for assigned service area(s), focused on excellent customer experiences
• be creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs
• participate in hiring activities and provide employment recommendations for technical staff
• participates in the development, modification, and execution of policies
• manage third-party partner relationships who provide critical support and services; provide recommendations on appropriate staffing levels comprised of internal and external resources to support the effective delivery of services and overall business strategy
• instill purpose in team members through effective collaboration, engagement, communication of strategic vision and the alignment of associate contributions
• application & Compliance with GITC, Vendor Management and ISO Policies

Be equipped to

• utilize enterprise leadership skills with a strong focus on IT strategy and execution
• communicate effectively to a variety of stakeholders, up to and including Senior Department Leadership across IT and business teams and gain alignment, and/or influence desired outcomes
• evaluate data and make recommendations to support strategic and tactical decisions
• balance focus across enterprise vision and day-to-day delivery
• knowledge of project management methods, agile mindset, IT applications, processes, requirements, governance, etc.
• support and/or drive execution of transformational strategies and technical capabilities, including but not limited to cloud services transitions, business agility enablement, and Dev/Sec/Ops principles such as microservices, containerization, and CI/CD pipelines
• partner with architecture resources to lead and evangelize modern / new technologies to drive awareness and adoption at all levels of the organization
• proven ability to earn respect, trust, and influence from people you work with and to mentor top technical talent and current and future leaders
• able to quickly adapt to changing organizational priorities
• ability to drive change, foster innovation, and experimentation, and deliver outcomes aligned to business value
• excellent diverse team leadership and collaboration skills/abilities
• outstanding verbal and written communications
• proven analytical and problem-solving abilities
• commitment to personal and professional growth and continued development of technical, interpersonal, and business skills and acumen
• awareness and recognition of the effect your actions, moods and emotions have not only on yourself but on others as well

Be equipped with

• 5+ years IT management/leadership experience in complex service delivery environments; database management, application support, and reporting knowledge preferred
• Bachelor's degree in Computer Science, Business, or related field; insurance and/or technical accreditations preferred
• experience managing and adhering to operational & strategic plans, complex budgets, and value creation
• experience negotiating with third parties and developing statements of work and contracts for services
• prior experience with service management, IT operations & enterprise technology platforms
• experience with Remedy or other ITSM platforms
• familiarity with ITIL principles, including incident, change and problem management
• experience with compliance requirements such as HIPAA, SOX, and FDA GxP
• strong interpersonal, presentation and communication skills
• work collaboratively across IT departments and the business
• demonstrated experience in building high-functioning and efficient team(s)