IT Specialist (CUSTSPT), CG-2210-09 (FPL: 13)

Summary

This position is located in the Chief Information Officer Organization (CIOO) of the Federal Deposit Insurance Corporation (FDIC) and provides support for end users; end user computing hardware; technology services solutions delivery; workstation configuration and security software in accordance with CIO and FDIC policies and standards.

Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.

This job is open to

• Recent graduates
  
  Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.
• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants who have graduated within the last 2 years, or will graduate by December 2024, and have completed a qualifying degree or certificate from a qualifying educational institution. Veterans unable to apply within 2 years of receiving their degree, due to military service obligation, may have their eligibility period extended. The 2-year eligibility period begins upon release from active duty and may not extend beyond 6 years from degree completion.

Duties

• Troubleshoots workstation images; applies IT systems security methods and procedures; and implements changes associated with IT systems, hardware, software and services.
• Manages and resolves customer IT service requests and incidents utilizing the FDIC's IT Service Management (ITSM) tool.
• Ensures IT assets are deployed, maintained and tracked according to policies and procedures.

Requirements

Conditions of Employment

Registration with the Selective Service.

U.S. Citizenship is required.

Employment Conditions.

Completion of Financial Disclosure may be required.

Minimum Background Investigation (MBI) required

Selectees must sign an FDIC Pathways Recent Graduates Program Participant Agreement.

Qualifications

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.

To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the GS/CG-07 grade level or above in the Federal service. Specialized experience is defined as experience providing IT technical support to end users to include: troubleshooting and resolving hardware and software issues related to Microsoft Operating Systems and MS Office Suite; remote access capabilities; and networking consisting of configuring and troubleshooting workstations to connect to wired and wireless networks.

You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

OR

2) BY EDUCATION: Applicant must possess a master's or equivalent graduate degree (such as an LL. B, or J.D., if related) or two full years of progressively higher level graduate education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or other related field. All academic degrees and coursework must be from accredited or pre-accredited institutions.

OR

3) BY COMBINATION OF EDUCATION AND EXPERIENCE: Applicants must possess a COMBINATION of graduate level education beyond the 1st full year of graduate education, and specialized experience as described above, that together meet the qualification requirements for this position. All academic degrees and coursework must be from accredited or pre-accredited institutions.

Education

See requirements stated under QUALIFICATIONS.

Additional information

Selectee(s) for this position will be required to report to their duty station office two days per week.

You may select up to two locations as advertised in this vacancy announcement. You will be referred to the selecting official based on the locations selected, if among the best qualified.

To read about your rights and responsibilities as an applicant for Federal employment, click here.

If selected, you will be required to serve a trial period.

The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 18.65% to a high of 51.75%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here.

This is an appointment under the FDIC Recent Graduate program in the excepted service. The program duration is one year (which may be extended to two years). Upon successful completion of the program and at the agency's discretion, the appointee may be converted to a permanent position in the competitive service. Program and conversion requirements will be identified in the Recent Graduates Participant Agreement.

This is a career ladder position with full performance level of CG-13. However, service in the Recent Graduates Program confers no right to further employment in the competitive or excepted service.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
  
  To find out more, click here.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.

Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.

If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans' preference will receive selection priority over non-veterans.

1. Skill in interpreting and applying information security policies and information security principles, concepts, standards, practices, techniques, and methods.

2. Ability to present technical information to both technical and non-technical audiences and be able to document requirements and solution modifications.

3. Knowledge of security systems, devices, procedures, and policies as they apply to the field of information technology.

You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.

You may preview questions for this vacancy.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
  
  To find out more, click here.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:
  
  RESUME: This should validate the answers you provided in the online application. Your resume must include the month and year your degree was or will be received.
  
  VETERANS' PREFERENCE: If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' preference eligibility.)
  
  EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here: http://ope.ed.gov/accreditation. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.
  
  Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here: http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.
  
  Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
  
  To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.
  
  You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
  
  Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
  
  Agency contact information
  
  Carlos Soria
  
  Phone
  
  312-382-6889
  
  TDD
  1-800-925-4618
  Fax
  000-000-0000
  Email
  
  casoria@fdic.gov
  
  Address
  
  Federal Deposit Insurance Corporation
  
  FDIC Human Resources Branch
  
  300 S. Riverside Plaza
  
  Suite 1700
  
  Chicago, Illinois 60606
  
  United States
  
  Next steps
  
  The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
  
  You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Failure to provide all of the required documentation as stated in this vacancy announcement may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application:

RESUME: This should validate the answers you provided in the online application. Your resume must include the month and year your degree was or will be received.

VETERANS' PREFERENCE: If you are claiming veterans' preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty - or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans' preference eligibility.)

EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here: http://ope.ed.gov/accreditation. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here: http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin, click the "Apply" button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the "Apply" button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click "Submit Application" to complete the application process. You must apply online.

Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.

To return to your saved application, log in to your USAJOBS account and click on "Applications" tab. Click on the "Position Title," and then select "Update Application" or "Additional Application Information" to continue.

You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.

Please ensure you have completed the application process by verifying the status of your application on-line to reflect: "Received". Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

Agency contact information

Carlos Soria

Phone

312-382-6889

TDD
1-800-925-4618
Fax
000-000-0000
Email

casoria@fdic.gov

Address

Federal Deposit Insurance Corporation

FDIC Human Resources Branch

300 S. Riverside Plaza

Suite 1700

Chicago, Illinois 60606

United States

Next steps

The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov

You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request