Summary

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

This position is located at the Bureau of the Fiscal Service (FS), Information and Security Services (ISS), Project & Provider Management Division, Process & Service Improvement Branch (PSIB), provide administration and technical support to the Bureau and franchise customers, for division-supported tools.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

(1) Current Bureau of the Fiscal Service internal employees who are qualifying as Status Eligibles, or currently serving on a V.R.A. appointment, or a Sched. A appointment, OR
(2) CTAP eligibles.

Duties

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position.

- Coordinate the installation, testing, and troubleshooting of software releases. This includes providing technical guidance, conducting research, training, consultation, and additional support to developers, other technology support staff, and customers on subjects such as features, capabilities, performance management, configuration alternatives, and standards and procedures.

- Validate software patches, enhancements and system fixes provided by vendors. Perform tasks involving the development, testing, enhancement, and maintenance of automated scripts using industry-leading automated build technologies. The work includes defining requirements, development, testing, documentation, implementation, maintenance, evaluation, and disposition. Identifies system faults and coordinates with the vendors to rectify the issue.

- Provide training to customers on how to use the supported system.

- Provide vendor coordination and IT security coordination for supported system.

- Serve as a technical point-of-contact for customers to manage accounts and role access to the system.

Requirements

Conditions of Employment

• A one-year probationary period may be required.
• Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
• Public Trust - Background Investigation will be required.
• Obtain and use a Government-issued charge card for business-related travel.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Key Requirements:

1. Please refer to "Conditions of Employment."
2. Click "Print Preview" to review the entire announcement before applying.
3. Must be U.S. Citizen or U.S. National.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Specialized Experience:

For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 level in the Federal service. Specialized experience for this position includes coordinating and performing Cloud based systems installation, testing, and troubleshooting of software releases, patches, and enhancements.

Examples of such experience could include:

Experience with leading the implementation of a variety of cloud-based technology such as developing cloud-based infrastructure with code; OR

Developing, implementing and documenting cloud compliancy-policies and procedures for operating, managing and ensuring the security of cloud storage; OR

Experience as a project manager in an information technology Shared Services environment with multiple cloud-based product lines.

AND

In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below.

- Attention to detail, such as analyzing system operations.

- Customer Service, such as providing technical advice, guidance, and recommendations to management and other technical specialists on cloud storage issues.

- Oral Communication, such as providing recommendations on expansions and upgrades regarding cloud storage, including Salesforce.

- Problem Solving, such as lead efforts with developers or vendors to identify more detailed coding issues and solve problems.

For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 level in the Federal service. Specialized experience for this position includes IT System administration work that involves serving as a member of a team responsible for operation of enterprise level cloud storage systems to meet current and future business needs.

Examples of such experience for the GS-11 could include:

- Acting as an IT System or Database administrator (or similar role); OR

- Leading or participating on a cross-organizational committee for business process redesigns or change control; OR

- Writing reports on behalf of the business lines of an organization regarding project status and risks.

AND

In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.

- Attention to Detail, such as ensuring continuous improvement in system stability and performance.

- Customer Service, such as consulting with customers to identify business and technical requirements.

- Oral Communication, such as developing and presenting system related materials for internal and external meetings.

- Problem Solving, such as translating new technological developments and evolving business requirements into technical requirements.

OR

You may substitute education for specialized experience as follows:

- Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 level in the Federal service. Specialized experience for this position includes utilizing procedures to assist with data recovery in the event of hardware or software failure to ensure customer requirements are met.

For the GS-09, examples of such experience could include:

- Responding to access requests by adding, deleting, and managing users; OR

- Applying Salesforce or other cloud service technologies to manage services and system resources; OR

- Reviewing change requests, asking qualifying questions, and help envision solutions based on these discussions.

AND

In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.

- Attention to Detail, such as reviewing and organizing system operating procedures documentation.

- Customer Service, such as developing scripts for automating client functions.

- Oral Communication, such as assist with developing and presenting system related materials for internal and external meetings.

- Problem Solving, such as assist with supporting cloud servers including security configurations and troubleshooting.

OR

You may substitute education for specialized experience as follows:

- 2 full academic years of progressively higher graduate level education or Master's degree in computer science, engineering, information science, information systems, management, mathematics, operations research, statistics, or technology management or

- a degree that provided a minimum of 24 semester hours in one or more of the field identified above and required the development or adaptation of applications, systems, or networks.

For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 level in the Federal service. Specialized experience for this position includes performing Information Technology system administration work assisting customers with account management and role access to authorized users.

Examples of such experience for the GS-07 could include:

- Working as a member of an information technology team with information technology database applications. or

- Attending meetings on information technology job related matter. or

- Assist with the preparation of reports, studies, or plans.

AND

In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.

- Attention to Detail, such as assisting in performing triage on basic end user IT incidents, network issues, and service requests.

- Customer service, such as assisting in providing first-level contact and problem resolution.

- Oral Communication, such as assisting in facilitating meetings with stakeholders.

- Problem Solving, such as assisting in troubleshooting access issues.

OR

You may substitute education for specialized experience as follows:

- 1 full year of graduate level education or superior academic achievement. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

Undergraduate or Graduate Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

For the GS-12, you must have been at the GS-11 level for 52 weeks.

For the GS-11, you must have been at the GS-9 level for 52 weeks.

For the GS-9, you must have been at the GS-7 level for 52 weeks.

For the GS-7, you must have been at the GS-5 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Additional information

OTHER INFORMATION:

• For the GS-11 and below, we will not pay relocation expenses.
• For the GS-12, factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government.
• We may select from this announcement or any other source to fill one or more vacancies.
• This is a bargaining unit position.
• The following locations are represented by their corresponding NTEU chapter: Parkersburg, WV - NTEU Chapter 190; Hyattsville, MD/Washington, DC - NTEU Chapter 202; Austin, TX - NTEU Chapter 214; Birmingham, AL - NTEU Chapter 220; Philadelphia, PA - NTEU Chapter 223; Kansas City, MO - NTEU Chapter 225
• This position is a non-sensitive, moderate risk, public trust position.
• We offer opportunities for telework, per signed agreement.
• We offer opportunities for flexible work schedules.

Our comprehensive benefits are very generous. Our benefits package includes:

• Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
• Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
• Access to insurance programs that may be continued after you retire.
• A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
• A retirement program which includes employer-matching contributions.
• Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

The Bureau of the Fiscal Service offers challenging and meaningful work, opportunities for advancement and internal movement to a different career path, a competitive salary, work/life balance, and generous benefits. Maximum telework and flexible work schedule options are also available. Incentives such as student loan repayment, recruitment and relocation incentives, and advanced annual leave accrual may be offered. Some remote work opportunities exist. Approval of these incentives and flexibilities are based on the position, business requirements, applicant/employee qualifications and performance, and other work-related factors.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Project Management, Communication, and Technical.

Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 90 or better to be rated as "well qualified" to receive special selection priority.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
  
  All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
  
  CURRENT FEDERAL EMPLOYEES Documentation Relating to Your Federal Employment:
  
  -You must submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) Your SF-50 must show that you have held the required grade level for at least 52 weeks.
  
  - If you are currently on a Veterans Recruitment Appointment (VRA) or Disability appointment, you must submit a copy of an SF-50 showing that.
  
  - Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, you must submit a copy of an additional SF-50 showing this grade.
  
  CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
  
  EDUCATION DOCUMENTATION:
  
  For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.
  
  A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
  
  RECOMMENDED DOCUMENTS:
  
  Current Performance Appraisal
• How to Apply
  
  The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
  
  Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
  
  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  
  To verify the status of your application:
  
  -Log into your USAJOBS account (USAJOBS Login). A list of announcements in which you have applied is at the Welcome screen.
  
  -Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.
  
  For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/
  
  If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed.
  
  Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
  
  For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
  
  The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.
  
  To learn more, please visit our page at: Treasury.gov/fairchanceact.
  
  To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12434311
  
  Agency contact information
  
  Applicant Call Center
  
  Phone
  
  304-480-7300
  
  Email
  
  fiscalserviceinquiries@fiscal.treasury.gov
  
  Address
  
  Project and Provider Management Division
  
  200 Third St
  
  Parkersburg, WV 26101
  
  US
  
  Next steps
  
  Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.

CURRENT FEDERAL EMPLOYEES Documentation Relating to Your Federal Employment:

-You must submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".) Your SF-50 must show that you have held the required grade level for at least 52 weeks.

- If you are currently on a Veterans Recruitment Appointment (VRA) or Disability appointment, you must submit a copy of an SF-50 showing that.

- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, you must submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

EDUCATION DOCUMENTATION:

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

RECOMMENDED DOCUMENTS:

Current Performance Appraisal

How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application:

-Log into your USAJOBS account (USAJOBS Login). A list of announcements in which you have applied is at the Welcome screen.

-Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.

For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/

If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.

To learn more, please visit our page at: Treasury.gov/fairchanceact.

To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12434311

Agency contact information

Applicant Call Center

Phone

304-480-7300

Email

fiscalserviceinquiries@fiscal.treasury.gov

Address

Project and Provider Management Division

200 Third St

Parkersburg, WV 26101

US

Next steps

Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request