Summary

NEH is an independent grant-making agency of the government dedicated to supporting research, education, preservation, and public programs in the humanities. OIRM is responsible for planning, developing, communicating, and coordinating NEH information systems management activities. The incumbent serves as an IT Specialist located in the Office of Information Resources Management (OIRM).

This job is open to

• Federal employees - Competitive service
  
  Current or former competitive service federal employees.

Clarification from the agency

Status Candidates (Merit Promotion and VEOA Eligibles)

This job is also open in another announcement to:

• The public

This job is also open in another announcement to:

• The public

Duties

• Managing and monitoring systems and services.
• Troubleshooting and mitigating complex disruptive events involving information systems.
• Zero-trust cyber security management for users, applications, resources, and networks.
• Researches, analyzes, tests and plans for the implementation of new technologies.
• Ensures applications function securely and efficiently.
• Ensures that the network is secure and meets requirements.
• Manages authentication and access control within a centralized identity platform such as Okta Universal Directory.
• Manages telework/remote work connectivity through Zero trust management suites such as Zscaler ZPA and ZIA.

Requirements

Conditions of Employment

• U.S. Citizen
• Relevant experience and/or education
• Favorable background investigation
• Males born after 12/31/1959 must be registered with the Selective Service
• May be required to successfully complete a probationary period

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

At the GS-12 level Qualified candidates must possess:

1 year of specialized experience equivalent to at least the GS-11 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid (cloud, mobile, on premises) systems; (2) ensuing compliance and security for information systems using modern cybersecurity frameworks (zero trust) and tools (cloud); (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or groups clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).

At the GS-13 level Qualified candidates must possess:

1 year of specialized experience equivalent to at least the GS-12 level or equivalent experience.

Specialized experience is experience which is directly related to the line of work of the position to be filled and which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of the position, for example: (1) configuring, managing, monitoring, troubleshooting, and mitigating hybrid systems which include Windows, M365, and Azure; (2) ensuing compliance and security for information systems using Zscaler and Intune; (3) providing professional and attentive help desk support to users and collaboration in team environments with peers; (4) independently troubleshooting and mitigating complex disruptive events for on premise, cloud, and mobility enabled networks; (5) expressing information to individuals or diverse audiences clearly and effectively considering the audience and nature of the information (for example, technical, sensitive, controversial).

As part of the online application process you will need to respond to a series of questions designed to assess your possession of the following knowledge, skills, abilities, and/or competencies:

• Customer Service
• Cybersecurity
• IT Administration and Management
• Problem Solving
• Written Communications

Additional information

1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

3. Veterans Employment Opportunity Act (VEOA) allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be separated from the military under honorable conditions and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you wish to be considered under the VEOA, you must submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty Record of Military Service), in addition to any other required documents listed on this announcement.

4. All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications.

5. This position may require completion of a 1-year probationary period.

6. Time-in-grade must be met by the closing date of this announcement.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated and rated under the NEH Merit Staffing Selection Procedures. We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this position. You will be further evaluated by one or more Subject Matter Experts (SMEs) working either independently or as a panel to evaluate applicants' qualifications against job-related criteria and placed in one of two pre-defined categories:

• Best Category - Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated outstanding proficiency in applying knowledge, skill, and ability in the critical competencies for this position.
• Qualified Category - Meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement.

Any exaggeration of an applicant's experience, false statements, or attempts to conceal information may be grounds for rating an applicant ineligible, not hiring the applicant, or for termination after he/she begins work. If a determination is made that in responding to the competency-based question an applicant has rated themselves higher than is evident in their resume, experience, and/or education, the applicant's score may be manually adjusted by a Human Resource Specialist.

INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, etc.

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  All applicants are required to submit the following supporting document type(s):
  • Resume
  • SF-50/ Notification of Personnel Action
  
  
  Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career.
  
  To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder . If you choose to use your own resume, you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:
  
  1. Job title
  2. Name of employer
  3. Start and end dates (including the month and year)
  4. Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
  5. The level and amount of experience-for instance, whether you served as a project manager or a team member helps to illustrate your level of experience.
  6. Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification.
  7. Series and grade or equivalent (if a federal position)
  
  If the position has an education requirement you must include relevant transcripts. If you are qualifying on the basis of education, you must list your education history including the type of degree and your major of study and provide the relevant transcript. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume. Detailed information regarding resume formats can be found at USAJobs HelpCenter.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
  
  The complete application package must be submitted by 11:59 PM (EST) on 07/03/2024 to receive consideration.
  
  To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  Click the Submit My Answers button to submit your application package.
  
  It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  
  The applicant self assessment can be previewed here: https://apply.usastaffing.gov/ViewQuestionnaire/12415612
  
  Agency contact information
  
  NEH Human Resources
  
  Phone
  
  2026068415
  
  Email
  
  humanresources@neh.gov
  
  Address
  
  National Endowment for the Humanities
  
  400 7th Street SW
  
  Washington, DC 20506
  
  US
  
  Next steps
  
  Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If you are selected for an interview you will be contacted by the selecting official.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

All applicants are required to submit the following supporting document type(s):

• Resume
• SF-50/ Notification of Personnel Action

Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career.

To ensure all of the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder . If you choose to use your own resume, you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:

1. Job title
2. Name of employer
3. Start and end dates (including the month and year)
4. Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
5. The level and amount of experience-for instance, whether you served as a project manager or a team member helps to illustrate your level of experience.
6. Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification.
7. Series and grade or equivalent (if a federal position)

If the position has an education requirement you must include relevant transcripts. If you are qualifying on the basis of education, you must list your education history including the type of degree and your major of study and provide the relevant transcript. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume. Detailed information regarding resume formats can be found at USAJobs HelpCenter.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on 07/03/2024 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

Click the Submit My Answers button to submit your application package.

It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

The applicant self assessment can be previewed here: https://apply.usastaffing.gov/ViewQuestionnaire/12415612

Agency contact information

NEH Human Resources

Phone

2026068415

Email

humanresources@neh.gov

Address

National Endowment for the Humanities

400 7th Street SW

Washington, DC 20506

US

Next steps

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If you are selected for an interview you will be contacted by the selecting official.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request