IT SPECIALIST (CUSTOMER SUPPORT)
Cheyenne, Wyoming
Employer: Army National Guard Units
Industry: Information Technology Management
Salary: Competitive
Job type: Full-Time
Summary
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number PDD2526P01 and is part of the WY Deputy Chief of Staff Information Management, Wyoming Army National Guard.
This is a Title 32 Dual Status Technician Excepted Service position. Military affiliation is required.
This job is open to
Clarification from the agency
Refer to applicable Areas of Consideration below for hiring consideration.
Videos
Duties
This position works in the Deputy Chief of Staff - Information Management's customer support service desk section and serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
(1) Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
(2) Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
(3) Receives requests for resolution of hardware or software problems that may require in-depth research.
(4) Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
(5) In case of system failure, makes quick fixes to restore operations, then analyzes
problems, develops recommendations, and works with other staff to implement changes.
** This is NOT an all-inclusive list of duties. **
Requirements
Conditions of Employment
KEY REQUIREMENTS:
Primary consideration will be given to current WY ARNG military members. If required, additional areas of consideration certificates may be released to hiring managers.
Open to US Army, Army Reserves, and Army Nat'l Guard military members only
Must be assessed into WY ARNG before appt. May take up to 120 days.
Must become a member of the Wyoming Army Nat'l Guard before appt.
Must submit ERB or DA Fm 2-1 with application.
May be required to successfully complete a trial period.
Federal employment suitability as determined by a background investigation.
Indefinite position may convert to Perm if funding/position is available.
CONDITIONS OF EMPLOYMENT and NOTES:
Technicians are paid through Direct Deposit/Electronic Funds Transfer (DD/EFT).
Military Technicians are ineligible for military enlistment, retention, and student loan repayment bonuses. Acceptance of a Technician position over 180 days will result in suspension or termination of these military incentives. It is the applicant's responsibility to contact the Wyoming Army National Guard Education Services Officer, (307) 772-5126 for more information regarding military enlistment, retention, and student loan repayment incentives.
Relocation expenses will not be paid by the Government unless noted in the Announcement.
Recruitment/Relocation Incentive MAY BE authorized, if eligible. Subject to funding and TAG approval.
PCS is not authorized in lieu of incentives.
Military Technicians in the excepted service will wear the appropriate uniform while performing as a Technician.
Veteran's preference does not apply to National Guard Technician positions in accordance with Title 32 USC 709(f).
Indefinite employees may be terminated or displaced at management's discretion with a 30-day written notice.
1. Must obtain and maintain a minimum of SECRET clearance.
2. Covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
3. Must complete appropriate training and obtain required IA Technician Level II certifications within 6 months of appointment.
4. May occasionally be required to work other than normal duty hours; overtime may be required.
5. May be required to travel in military and/or commercial vehicles to perform duties.
Qualifications
AREAS OF CONSIDERATION:
Primary consideration will be made from Areas 1, 2 and 4. If referrals are not made from the target category, subsequent referrals may next be made from Area 6 (if eligible).
Area 1: All permanent and indefinite Wyoming National Guard (NG) WY ARNG employees assigned to the Deputy Chief of Staff for Information Management.
Area 2: All permanent and indefinite Wyoming National Guard (NG) T32 Dual Status technicians employed within the Wyoming Army National Guard.
Area 4: All current M-day soldiers of the Wyoming Army National Guard.
Area 6: Current military members of the US Army, Army Reserves, or other states' Army National Guard units or prior service members of one of those military branches. Must be willing/eligible to join the Wyoming Army National Guard as a military member prior to appointment to position.
TECHNICIAN INFO
Type of Appointment: Indefinite, Temporary
Tenure: Group 3
Work Schedule: Monday - Friday, 7:00 am - 4:30 pm
FLSA: Exempt
Telework: The duties of this position require primary physical presence. Situational telework may be considered on a case-by-case basis.
Para/Line: 1224/138
Selecting Official: CPT Andrew Wagnon
MILITARY GRADE
In-State Applicants:
Min: E3/PFC
Max: E7/SFC
DESCRIPTION OF WORK: Work in this series includes managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services. This series covers only those positions for which the paramount requirement is knowledge of IT principles, concepts, and methods, e.g., data storage, software applications, networking.
SPECIALIZED EXPERIENCE:
GS-09: Must possess experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
GS-11: Must possess experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
NOTE: Specialized Experience will be used to determine qualifications for the announced position. Applicants must provide from (e.g., 02/2015 - 03/2017 or Feb 2017 - Mar 2017) dates and hours worked per week with description of your specialized experience on the resume.
ASSURANCE CERTIFICATION REQUIREMENTS:
Reference: DoD 8570.01-M, Information Assurance (IA) Workforce Improvement Program, Para C3.2.3. IA Technical (IAT) Category Level II Training Requirements
MILITARY REQUIREMENTS: Selected candidates will be required to be in a compatible military grade and assignment prior to the effective date of placement.
DRIVER'S LICENSE:
Must possess a valid driver's license.
Education
SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:
*** College transcripts must be submitted only when substituting education for experience.
Undergraduate and Graduate Education. Major studycomputer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
GS-9 Education Substitution: Possess a master's degree or equivalent graduate degree; OR 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. (Must include legible copies of transcripts with application)
GS-11 Education Substitution: Possess a Ph.D, or equivalent doctoral degree; OR 3 full years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree. (Must include legible copies of transcripts with application)
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered, or you are not eligible for appointment in this agency (https://www.sss.gov/register/)
The Wyoming Military Department's (WYMD) 335, Personnel - General Merit Placement & Promotion Plan, is available at:https://www.wyomilitary.wyo.gov/wp-content/uploads/2023/04/WYMD-335-MPP-15-April-2023.pdf
Please do not send/fax/courier/email any applications or resumes to the Wyoming National Guard Human Resource Office, you must apply on-line via www.USAJOBS.gov. The Human Resource can only process materials received through USA Jobs.
Military Technicians are ineligible for military enlistment, retention, student loan repayment bonuses, and other education incentives. Acceptance of a Technician position over 180 days will result in suspension or termination these military incentives. Contact unit representative or Wyoming Army National Guard Education Services Officer at (307) 772-5126 for more information.
TENURE: GROUP III - INDEFINITE
Purpose: To fill a position that may last for more than 1 year where the need for an employee's services is not permanent or management expects the position to potentially become permanent (career or career-conditional) at some time in the future.
Often used to backfill positions left vacant by employees entering Title 10 or Title 32 military orders with reemployment rights. An employee with statutory reemployment rights (USERRA) is protected for five years.
Indefinite employees may be terminated or displaced at management's discretion with a 30-day written notice when the position and/or employee's services are no longer needed.
The potential exists for non-competitive conversion to career-conditional or career appointment within the Excepted Service under the following conditions:
Employees serving a T32 Indefinite appointment are entitled to the following employee benefits:
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating can and will be adjusted to reflect your abilities more accurately, or you may lose consideration for this position.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills, and abilities; completion of a work sample, and/or contact for an interview.
Required Documents
To apply for this position, you must submit a complete Application Package which includes:
1. Resume - Required
* Full name, mailing address, email address, and phone numbers where you can be reached
* A narrative of your work (paid or unpaid), training, education, and/or other experiences that may be related to this vacancy
* Show actual begin and end dates (e.g., 02/2015 - 03/2017 or Feb 2017 - Mar 2017) format and hours worked per week for all work experience submitted.
* List all pertinent civilian and military experiences.
* Describe duties (work experience) in your own words. Do not submit copies or official position descriptions.
2. Records Review - Required
* US Army, US Army Reserves, and Army National Guard members must submit an Enlisted Records Brief (ERB) or DA Form 2-1 with application. May be available via: https://arngg1.ngb.army.mil/v3/SelfService/CareerCenter/Home.aspx
3. College transcripts must be submitted if substituting education for experience.
4. Cover Letter - Optional
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12416462
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Agency contact information
Arla Tibbs
Phone
(307) 772-5096
Email
arla.l.tibbs.civ@army.mil
Address
WY Deputy Chief of Staff Information Management
5410 Bishop Blvd
Cheyenne, WY 82009
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number PDD2526P01 and is part of the WY Deputy Chief of Staff Information Management, Wyoming Army National Guard.
This is a Title 32 Dual Status Technician Excepted Service position. Military affiliation is required.
This job is open to
- National Guard & reserves
Current members, those who want to join or transitioning military members.
Clarification from the agency
Refer to applicable Areas of Consideration below for hiring consideration.
Videos
Duties
This position works in the Deputy Chief of Staff - Information Management's customer support service desk section and serves as an Information Technology (IT) Specialist (CUSTSPT) responsible for the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for customer relationship building and problem resolution management.
(1) Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
(2) Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.
(3) Receives requests for resolution of hardware or software problems that may require in-depth research.
(4) Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
(5) In case of system failure, makes quick fixes to restore operations, then analyzes
problems, develops recommendations, and works with other staff to implement changes.
** This is NOT an all-inclusive list of duties. **
Requirements
Conditions of Employment
KEY REQUIREMENTS:
Primary consideration will be given to current WY ARNG military members. If required, additional areas of consideration certificates may be released to hiring managers.
Open to US Army, Army Reserves, and Army Nat'l Guard military members only
Must be assessed into WY ARNG before appt. May take up to 120 days.
Must become a member of the Wyoming Army Nat'l Guard before appt.
Must submit ERB or DA Fm 2-1 with application.
May be required to successfully complete a trial period.
Federal employment suitability as determined by a background investigation.
Indefinite position may convert to Perm if funding/position is available.
CONDITIONS OF EMPLOYMENT and NOTES:
Technicians are paid through Direct Deposit/Electronic Funds Transfer (DD/EFT).
Military Technicians are ineligible for military enlistment, retention, and student loan repayment bonuses. Acceptance of a Technician position over 180 days will result in suspension or termination of these military incentives. It is the applicant's responsibility to contact the Wyoming Army National Guard Education Services Officer, (307) 772-5126 for more information regarding military enlistment, retention, and student loan repayment incentives.
Relocation expenses will not be paid by the Government unless noted in the Announcement.
Recruitment/Relocation Incentive MAY BE authorized, if eligible. Subject to funding and TAG approval.
PCS is not authorized in lieu of incentives.
Military Technicians in the excepted service will wear the appropriate uniform while performing as a Technician.
Veteran's preference does not apply to National Guard Technician positions in accordance with Title 32 USC 709(f).
Indefinite employees may be terminated or displaced at management's discretion with a 30-day written notice.
1. Must obtain and maintain a minimum of SECRET clearance.
2. Covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
3. Must complete appropriate training and obtain required IA Technician Level II certifications within 6 months of appointment.
4. May occasionally be required to work other than normal duty hours; overtime may be required.
5. May be required to travel in military and/or commercial vehicles to perform duties.
Qualifications
AREAS OF CONSIDERATION:
Primary consideration will be made from Areas 1, 2 and 4. If referrals are not made from the target category, subsequent referrals may next be made from Area 6 (if eligible).
Area 1: All permanent and indefinite Wyoming National Guard (NG) WY ARNG employees assigned to the Deputy Chief of Staff for Information Management.
Area 2: All permanent and indefinite Wyoming National Guard (NG) T32 Dual Status technicians employed within the Wyoming Army National Guard.
Area 4: All current M-day soldiers of the Wyoming Army National Guard.
Area 6: Current military members of the US Army, Army Reserves, or other states' Army National Guard units or prior service members of one of those military branches. Must be willing/eligible to join the Wyoming Army National Guard as a military member prior to appointment to position.
TECHNICIAN INFO
Type of Appointment: Indefinite, Temporary
Tenure: Group 3
Work Schedule: Monday - Friday, 7:00 am - 4:30 pm
FLSA: Exempt
Telework: The duties of this position require primary physical presence. Situational telework may be considered on a case-by-case basis.
Para/Line: 1224/138
Selecting Official: CPT Andrew Wagnon
MILITARY GRADE
In-State Applicants:
Min: E3/PFC
Max: E7/SFC
DESCRIPTION OF WORK: Work in this series includes managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services. This series covers only those positions for which the paramount requirement is knowledge of IT principles, concepts, and methods, e.g., data storage, software applications, networking.
SPECIALIZED EXPERIENCE:
GS-09: Must possess experience, education, or training receiving, maintaining, and issuing data storage media for computer operations. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing. Experience in at least one programming language. Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow. Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.
GS-11: Must possess experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
NOTE: Specialized Experience will be used to determine qualifications for the announced position. Applicants must provide from (e.g., 02/2015 - 03/2017 or Feb 2017 - Mar 2017) dates and hours worked per week with description of your specialized experience on the resume.
ASSURANCE CERTIFICATION REQUIREMENTS:
Reference: DoD 8570.01-M, Information Assurance (IA) Workforce Improvement Program, Para C3.2.3. IA Technical (IAT) Category Level II Training Requirements
- Within 6 months of assignment of IA duties all military and government civilian IAT personnel must achieve IA Baseline Certification unless a waiver is granted.
- An individual needs to obtain only one of the "approved certifications" for IAT Level II to meet the minimum requirement. (Para: AP3.2.4.)
-
- SSCP = System Security Certified Practitioner
- CCNA or CCNA-Security = Cisco Certified Network Associate
- GSEC = Global Information Assurance Certification (GIAC) GIAC Security Essentials Certification
- Security+ CE
- CND = Certified Network Defender
- GICSP = GIAC Global Industrial Cyber Security Professional
- CySA+ = Cybersecurity Analyst
- Include a copy of certification if already completed with application.
- New hires' qualification periods begin the date they start in the position (i.e., they must obtain the appropriate certification within 6 months of being assigned IA functions).
- Personnel in technical category positions must be issued and retain an appointing letter to their IA duties including a statement of responsibilities for the system. A completed copy will be maintained in the individual's personnel record.
- Personnel in technical category positions must maintain certifications, as required by the certifying provider, to retain privileged system access.
- Personnel who are not appropriately qualified within 6 months of assignment to a position or who fail to maintain their certification status shall not be permitted privileged access and may lose their position of assignment if employee fails to attain or return to certified status.
MILITARY REQUIREMENTS: Selected candidates will be required to be in a compatible military grade and assignment prior to the effective date of placement.
DRIVER'S LICENSE:
Must possess a valid driver's license.
Education
SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE:
*** College transcripts must be submitted only when substituting education for experience.
Undergraduate and Graduate Education. Major studycomputer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
GS-9 Education Substitution: Possess a master's degree or equivalent graduate degree; OR 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. (Must include legible copies of transcripts with application)
GS-11 Education Substitution: Possess a Ph.D, or equivalent doctoral degree; OR 3 full years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree. (Must include legible copies of transcripts with application)
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered, or you are not eligible for appointment in this agency (https://www.sss.gov/register/)
The Wyoming Military Department's (WYMD) 335, Personnel - General Merit Placement & Promotion Plan, is available at:https://www.wyomilitary.wyo.gov/wp-content/uploads/2023/04/WYMD-335-MPP-15-April-2023.pdf
Please do not send/fax/courier/email any applications or resumes to the Wyoming National Guard Human Resource Office, you must apply on-line via www.USAJOBS.gov. The Human Resource can only process materials received through USA Jobs.
Military Technicians are ineligible for military enlistment, retention, student loan repayment bonuses, and other education incentives. Acceptance of a Technician position over 180 days will result in suspension or termination these military incentives. Contact unit representative or Wyoming Army National Guard Education Services Officer at (307) 772-5126 for more information.
TENURE: GROUP III - INDEFINITE
Purpose: To fill a position that may last for more than 1 year where the need for an employee's services is not permanent or management expects the position to potentially become permanent (career or career-conditional) at some time in the future.
Often used to backfill positions left vacant by employees entering Title 10 or Title 32 military orders with reemployment rights. An employee with statutory reemployment rights (USERRA) is protected for five years.
Indefinite employees may be terminated or displaced at management's discretion with a 30-day written notice when the position and/or employee's services are no longer needed.
The potential exists for non-competitive conversion to career-conditional or career appointment within the Excepted Service under the following conditions:
- Incumbent was appointed under open, competitive procedures to the indefinite position.
- Incumbent completes at least 1 year of current continuous service under an indefinite appointment.
- Incumbent's performance under an indefinite appointment is a least "fully successful" or equivalent.
- Outplacement program requirements have been met, and
- Similarly situated employees (in the same title, pay plan, series and grade) within the organization, hired under the same appointment conversion provision, have been considered under internal competition procedures.
Employees serving a T32 Indefinite appointment are entitled to the following employee benefits:
- Accrual of annual, sick, and military leave
- Health and life insurance benefits
- Enrollment in the Thrift Savings Plan, and
- Enrollment in the Federal Employees Retirement System (FERS)
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Please note that if, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating can and will be adjusted to reflect your abilities more accurately, or you may lose consideration for this position.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but not limited to; responses to the knowledge, skills, and abilities; completion of a work sample, and/or contact for an interview.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must submit a complete Application Package which includes:
1. Resume - Required
* Full name, mailing address, email address, and phone numbers where you can be reached
* A narrative of your work (paid or unpaid), training, education, and/or other experiences that may be related to this vacancy
* Show actual begin and end dates (e.g., 02/2015 - 03/2017 or Feb 2017 - Mar 2017) format and hours worked per week for all work experience submitted.
* List all pertinent civilian and military experiences.
* Describe duties (work experience) in your own words. Do not submit copies or official position descriptions.
2. Records Review - Required
* US Army, US Army Reserves, and Army National Guard members must submit an Enlisted Records Brief (ERB) or DA Form 2-1 with application. May be available via: https://arngg1.ngb.army.mil/v3/SelfService/CareerCenter/Home.aspx
3. College transcripts must be submitted if substituting education for experience.
4. Cover Letter - Optional
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. - How to Apply
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12416462
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Agency contact information
Arla Tibbs
Phone
(307) 772-5096
Email
arla.l.tibbs.civ@army.mil
Address
WY Deputy Chief of Staff Information Management
5410 Bishop Blvd
Cheyenne, WY 82009
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.- Equal Employment Opportunity (EEO) Policy
- Criminal history inquiries
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
To apply for this position, you must submit a complete Application Package which includes:
1. Resume - Required
* Full name, mailing address, email address, and phone numbers where you can be reached
* A narrative of your work (paid or unpaid), training, education, and/or other experiences that may be related to this vacancy
* Show actual begin and end dates (e.g., 02/2015 - 03/2017 or Feb 2017 - Mar 2017) format and hours worked per week for all work experience submitted.
* List all pertinent civilian and military experiences.
* Describe duties (work experience) in your own words. Do not submit copies or official position descriptions.
2. Records Review - Required
* US Army, US Army Reserves, and Army National Guard members must submit an Enlisted Records Brief (ERB) or DA Form 2-1 with application. May be available via: https://arngg1.ngb.army.mil/v3/SelfService/CareerCenter/Home.aspx
3. College transcripts must be submitted if substituting education for experience.
4. Cover Letter - Optional
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12416462
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/
Agency contact information
Arla Tibbs
Phone
(307) 772-5096
arla.l.tibbs.civ@army.mil
Address
WY Deputy Chief of Staff Information Management
5410 Bishop Blvd
Cheyenne, WY 82009
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Criminal history inquiries
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Created: 2024-05-19
Reference: 791928500
Country: United States
State: Wyoming
City: Cheyenne