IT Support/ AV Technician

-IT support Technician role with specific experience with AV support that will sit onsite in Crystal City, VA
- Provide both first and second tier technical support to system end u
- Handle routine technical support issues in PC support areas including configuring new and existing PCs, MACs and peripherals and performing basic hardware and software installations
- Reviewing, troubleshooting, and resolving issues reported by u and work with other members of the IT Technical Support team to resolve more complex issues
- Ensure user requests, follow up actions and final resolutions are documented in a tracking or ticket system and will assist management in reviewing trends in support requests and help build end user capacity and skills by providing tools, training, and other resources as appropriate

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 2+ years of experience in providing technical support
- Bachelor's Degree in a technical Field (Computer Science, IT, or engineering) or equivalent combination of education and experience
- Experience with audio-video conference room setup & management
- Prior experience utilizing a ticketing or tracking system
- Excellent communication and customer support skills
- Strong technical skills, analytical thinking, and attention to detail
- Proven team player able to work and communicate effectively with peers and staff from various backgrounds and cultures

Nice to Have Skills & Experience
- Technical Certifications
- Experience with MDM
- Scripting experience
- Experience with Microsoft Admin center

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.