IT Support Specialist, Full-time
Warren, Ohio
Employer: AVI Foodsystems
Industry: Information Technology
Salary: Competitive
Job type: Full-Time
AVI Foodsystems is looking for an energetic and optimistic team member to immediatley hire to fill the role of Senior IT Support Specialist at our Headquarters location in Warren, OH.
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
Qualifications:
Skills:
Benefits:
AVI offers:
We conduct pre-employment drug testing. EOE
Text AVI to 51893 to join our talent network and apply!
Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.
Duties & Responsibilities:
- Support 350 local users and 1,700 remote users
- Track all issues, troubleshooting steps, and solutions in real time using the helpdesk ticketing system
- Maintain accurate inventory of technology assets including hardware, software, and licensing
- Ability to independently review user manuals and identify solutions to complex issues
- Prioritize, diagnose, and resolve issues pertaining to computers, printers, peripherals, and phone equipment
- Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software
- Support networked multifunction units to include printing, scanning, and faxing
- Work through vendor support including: Dell, HP, Xerox, Microsoft, Juniper and several specialty software companies
- Support point of sale (POS) systems
- Follow up on closed tickets to verify satisfactory resolution
- Participate in structured cabling/wiring as required
- Setup and/or assist with technology for presentations
- Endeavor to resolve issues on first call without escalation
- Escalate appropriately to specialty IT groups
- Install and upgrade software on end user computer
- Travel up to 15% of scheduled hours, which may include overnight stays
Qualifications:
- Experience in hardware, software, and network troubleshooting, or equivalent training and/or education
- Customer service training and/or experience
- Ability to handle interactions with diplomacy and tact
- Ability to gauge the user's technical ability and communicate in appropriate technical or non-technical language
- Minimum of 3 years' experience in an IT support role
- Experience in resolving root cause issues rather than individual problems
- Excellent interpersonal skills
Skills:
- Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms
- Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support
- Excellent interpersonal skills
- Good work habits under pressure
- Detail oriented
Benefits:
AVI offers:
- A family culture and atmosphere
- Competitive compensation
- Health, dental, vision, and life insurance for full-time team members
- 401(k) with generous company match
- Paid vacations and holidays
- Immense training and growth opportunities
We conduct pre-employment drug testing. EOE
Text AVI to 51893 to join our talent network and apply!
Created: 2024-05-04
Reference: J3V4PG6WG2NN0JGVHT5
Country: United States
State: Ohio
City: Warren
Similar jobs:
-
Criminal Records Support Specialist
Ohio Department of Aging in Madison County, Ohio -
Tax Support Specialist - Advance Partners
Paychex Inc. in Highland Hills, Ohio💸 $22 - $24.00 per hour -
Tech Support Specialist
PARKER HANNIFIN CORP in Elyria, Ohio -
Tech Support Specialist - Hydraulic Valve
PARKER HANNIFIN CORP in Elyria, Ohio -
Inside Sales Support Specialist
Ohio Department of Aging in Cincinnati, Ohio -
Biomedical Equipment Support Specialist
Veterans Health Administration in Chillicothe, Ohio -
Administrative Support Specialist
Defense Logistics Agency in Whitehall, Ohio -
Patient Support Specialist
Syneos Health Careers in Cleveland, Ohio -
ADMINISTRATIVE SUPPORT SPECIALIST
Air National Guard Units in Springfield, Ohio -
Network Support Specialist
The Reynolds and Reynolds Company in Kettering, Ohio -
Senior Systems Administrator Support Specialist
Modern Technology Solutions, Inc. in Beavercreek, Ohio -
Specialist, Restaurant Safety Support
Chipotle in Columbus, Ohio -
Administrative Support Specialist
Defense Logistics Agency in Whitehall, Ohio -
Specialist, Network Support
Chipotle in Columbus, Ohio💸 $21.63 - $27.40 per hour -
JO-1809-068Desktop EUC Support Specialist (Multiple Openings L1, L2, L3) DAY001
Iron Systems in Columbus, Ohio -
Provider Contract Support Specialist (Dublin, OH)
Medical Mutual in Dublin, Ohio -
MANAGEMENT SUPPORT SPECIALIST
Air National Guard Units in Mansfield, Ohio -
Administrative Support Specialist
Defense Logistics Agency in Whitehall, Ohio -
IT SPECIALIST (CUSTOMER SUPPORT)
Army National Guard Units in Columbus, Ohio -
Customer Support Specialist
Ingersoll Rand in Bryan, Ohio