IT Support Specialist
Brooklyn, New York
Employer: AEG
Industry: Other (consulting, membership, non-profit, real estate)
Salary: $60000 - $70000 per year
Job type: Full-Time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
BSE Global ("BSE") is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court. SUMMARY The IT Support Specialist is responsible for providing day-to-day technology support for the company by solving and repairing issues with computer hardware and software. The IT Support Specialist will play a key role in ensuring employees have the technology they need to work efficiently and reliably. The ideal candidate will be a highly motivated self-starter with an unparalleled work ethic and customer-focused approach. WHAT YOU WILL DO:
BSE Global ("BSE") is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court. SUMMARY The IT Support Specialist is responsible for providing day-to-day technology support for the company by solving and repairing issues with computer hardware and software. The IT Support Specialist will play a key role in ensuring employees have the technology they need to work efficiently and reliably. The ideal candidate will be a highly motivated self-starter with an unparalleled work ethic and customer-focused approach. WHAT YOU WILL DO:
- Provide end user support for all hardware and software.
- Coordinate technology onboarding and offboarding.
- Support technology needs on game day for all teams.
- Configure, deploy, and support hardware and software.
- Maintain technical proficiency on all company end-user computing platforms.
- Design, document, and update build instructions based on new software and policies.
- Update and maintain information in the company support ticketing system.
- Assist with technology installations.
- Maintain desktop and device compliance policies.
- Staff the IT support help desk.
- 2+ years of experience in IT support.
- Certification a plus, but not vital: CompTIA, Microsoft, Apple, Cisco
- Fundamental knowledge of Microsoft, Active Directory, Windows 10/11, MacOS, network connectivity, asset management and tagging, life cycle management, and deployment services.
- Ability to reliably diagnose and repair computer hardware and software problems.
- Excellent at protecting the confidentiality/privacy of others and company documents and records.
- Experience leading a wide variety of technology projects and responsibilities.
- Enjoy working with others to identify and tackle problems.
- Passion for customer-service and helping others use technology effectively.
- Stronger communicator with prior experience detailing technical issues and training others.
- An extraordinary teammate who thrives when collaborating with others.
- Comfortable delivering high quality work in a fast-paced environment.
Created: 2024-05-04
Reference: 2075437
Country: United States
State: New York
City: Brooklyn
ZIP: 11212
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
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