IT Support Specialist M/F
Rochester/west Henrietta, New York
Employer: Safran
Industry: IT
Salary: Competitive
Job type: Full-Time
We're looking for a IT Support Specialist to join our growing team in West Henrietta ,NY.
Who we are:
Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.
Within Safran Electronics & Defense, our Timing Business Line is the leader in PNT (Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.
In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way.
Additional description
The Position:
In this role, you will provide technical support for all company employees (users). You will be responsible for keeping our business tools up-to-date and operating smoothly. You will be the go-to person for troubleshooting end-user devices/software and setting up new hire IT equipment.
Candidate skills & requirements
The Day to Day:
• Managing the IT Help Desk system as requests are submitted by our end users.
• Troubleshooting, diagnosing, and providing technical support to our end users both in person and remote connectivity solutions.
• Training new hires and existing employees on how to set up and use new technologies.
• Setting up, installing, configuring, and upgrading end-user devices (laptops, desktop PC's, mobile phones, software and operating systems).
• Maintaining and servicing printers, conference A/V and security badging system.
What you Bring to Safran:
• AS degree in applied computer technology or similar degree with 1-2 years in IT technical support with direct end-user support.
• Knowledge of computer hardware and software to include but not limited to Windows 10/11, o365 administration (Teams, SharePoint, Endpoint manager, Exchange) Azure AD.
• Strong communication skills to convey technical information to both technical and non-technical end users.
• Ability to solve problems methodically with an aptitude to learn and quickly apply new skills.
• You are patient, resourceful and have a strong desire to help people.
• You demonstrate a high degree of professionalism and confidentiality in all interactions.
• You like to have fun!
Annual salary
55,000-65,000/year
Job location
Job location
North America, United States, New York
City (-ies)
Rochester/West Henrietta
Applicant criteria
Minimum education level achieved
Associate Degree
Minimum experience level required
First experience
Additional Languages preferred
English (Fluent)
Who we are:
Safran Electronics & Defense is an international company with 10,000 employees, built on proven expertise in technologies that underpin sovereignty. By combining human and artificial intelligence, we develop the products and services that empower aerospace and defense players to observe, decide and guide, all over the world. Safran Electronics & Defense also supports fellow Safran companies by sharing its state-of-the-art electronics skills and expertise.
Within Safran Electronics & Defense, our Timing Business Line is the leader in PNT (Positioning, Navigation & Timing) solutions. We supply military and commercial industries worldwide with accurate timing technologies and equipment (Time Servers, Inertial Navigation System), as well as ultra-precise timing and frequency distribution for applications requiring a high degree of reliability and accuracy across IP time distribution standards.
In this way, we contribute to the performance of critical operations support. Whenever accuracy, safety, security and reliability are critical, the solutions of Safran Electronics & Defense leads the way.
Additional description
The Position:
In this role, you will provide technical support for all company employees (users). You will be responsible for keeping our business tools up-to-date and operating smoothly. You will be the go-to person for troubleshooting end-user devices/software and setting up new hire IT equipment.
Candidate skills & requirements
The Day to Day:
• Managing the IT Help Desk system as requests are submitted by our end users.
• Troubleshooting, diagnosing, and providing technical support to our end users both in person and remote connectivity solutions.
• Training new hires and existing employees on how to set up and use new technologies.
• Setting up, installing, configuring, and upgrading end-user devices (laptops, desktop PC's, mobile phones, software and operating systems).
• Maintaining and servicing printers, conference A/V and security badging system.
What you Bring to Safran:
• AS degree in applied computer technology or similar degree with 1-2 years in IT technical support with direct end-user support.
• Knowledge of computer hardware and software to include but not limited to Windows 10/11, o365 administration (Teams, SharePoint, Endpoint manager, Exchange) Azure AD.
• Strong communication skills to convey technical information to both technical and non-technical end users.
• Ability to solve problems methodically with an aptitude to learn and quickly apply new skills.
• You are patient, resourceful and have a strong desire to help people.
• You demonstrate a high degree of professionalism and confidentiality in all interactions.
• You like to have fun!
Annual salary
55,000-65,000/year
Job location
Job location
North America, United States, New York
City (-ies)
Rochester/West Henrietta
Applicant criteria
Minimum education level achieved
Associate Degree
Minimum experience level required
First experience
Additional Languages preferred
English (Fluent)
Created: 2024-09-13
Reference: 143874
Country: United States
State: New York
City: Rochester/west Henrietta